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National Grid Digital Operations Analyst in Waltham, Massachusetts

About us

Come be a part of driving National Grid’s digital transformation! We are digital creators, continuous learners and daring innovators. We leverage digital innovative ways to create products and catalyze the transformation of National Grid's business units into more agile and digitally native organizations in our shared purpose of bringing energy to life. We need you (https://www.youtube.com/watch?v=8aXvnvdoZHI)

At National Grid, we keep the lights on and homes warm. But it’s so much more than that. We keep people connected and society moving. This is no easy feat, and it takes all of us. But National Grid supplies us with the environment to make it happen. As we generate momentum in the energy transition for all, we don’t plan on leaving any of our customers in the dark. So, join us and help bring energy to life.

Job Purpose

To work with team members closely internally and externally to accomplish and support National Grid to elevate its customer engagement by increasing self-service transactions, channel optimization and improving customer satisfaction across all digital touch points, including social, web, email and text.

What you'll do

  • Maintain an excellent working relationship with designated functional teams (Product, Design and Engineering Managers) to ensure support services are meeting requirements.

  • Lead organisation of the weekly CPO all hands call

  • Support Operations Managers with end-to-end resource planning, including raising positions, requisitions, managing demand sheet, forecast, and organizing resourcing reviews.

  • Support with varied and dynamic range of projects, from business and performance reporting to strategic planning processes and budgeting.

  • Create and maintain multi-channel comms and stakeholder lists to support outcomes

What you'll need

  • Proactive, can do positive attitude. Open to new challenges.

  • Excellent interpersonal and communication skills, with the ability to manage relationships at all levels.

  • Highly organized individual capable of establishing dynamic routines and working as part of a diverse global team.

  • Previous experience of working within a support function, Product or Business Ops team

  • Understanding of Agile delivery principles

Interested

Reach out to me! tiffany.flesness@nationalgrid.com

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