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ServiceNow, Inc. Digital Solution Sales Executive (Inside) in Waltham, Massachusetts

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Learn more on Life at Now blog ( and hear from our employees ( about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion, and we believe it’s the great people who will keep us there. We hire carefully, we hire the best, and we celebrate our people. Come join our Sales A-team!  

ServiceNow is currently seeking a highly driven, experienced sales person to join the Digital Solution Sales team managing our Technology Workflow solutions while based in our Waltham office. The candidate will be a quota-carrying individual with a demonstrable track record in new business sales, from pipeline generation through to close (full sales cycle), ideally over the telephone or video conferencing within a Commercial capacity.

The right experienced sales representative will contribute to the growing team of Digital Solution Sales Execs managing our IT Operations Management, IT Asset Management, Strategic Portfolio Management, Security Operations, and LightStep solutions supporting our Commercial sales organization . Experience understanding and communicating with CXO personas is also a plus.

What you get to do in this role:   

  • Work as a business partner with account teams to develop pursuit strategies for engaging leadership at customers and partners

  • Act as an expert for our Technology Solutions Portfolio (TX), and expand solution presence within existing accounts or look for new logos while maintaining and growing your expertise in leading transformational technology concepts and methodologies

  • Take the sales lead in all Commercial accounts where there is a TX Workflow opportunity

  • Align ServiceNow capabilities with desired outcomes for IT transformation and leverage the platform

  • Focus on understanding an organization’s business drivers, challenges, pain points and how ServiceNow solutions provide business outcomes that align to those initiatives

  • Manage sales opportunities and business relationships, from the office, with influential contacts within Commercial Accounts

  • Meet or exceed Monthly, Quarterly, and Annual sales objectives, constantly working towards daily, monthly & quarterly KPI metrics such as pipeline build, revenue attainment, created opportunities, ACV bookings, and renewal rates

  • Provide timely and accurate information to management such as forecasting and opportunity status

  • Understand, develop and build a franchise within your assigned geographical territory in order to consistently exceed quarterly and annual sales goals, and create successful, happy customers

  • Follow the sales process in order to win new ACV business

  • Facilitate resources necessary to further the sales cycle such as Solution Consultants, Customer Service, Marketing etc.

  • Effective Data Management through internal and external sources such as CRM, social media, search engines, and press

  • Occasional travel for training and/or meetings may be required

To be successful in this role you have:

  • 3+ years of technology sales experience in enterprise software or consulting services, ideally selling to IT organizations

  • Strong technical aptitude to understand the challenges a prospect is facing and translate those into business outcomes ServiceNow can deliver, and to communicate the value

  • Experience in selling enterprise class solutions in person or remotely (Zoom/Webex/phone)

  • A thorough understanding of the sales process and the ability to navigate and progress short but complex sales cycles

  • Sales force automation, enterprise resource planning or other IT infrastructure management (monitoring and discovery) technologies a definite plus

  • Presentation skills via web based tools

  • Excellent listening, verbal and written skills

  • Excellent relationship building skills – Ability to build meaningful business relationships with ServiceNow customers, prospects and internal colleagues

  • Persistent, dependable and accountable

  • Able to adapt to a constantly changing and growing environment

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here ( to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here ( to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site ( .