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Softworld IT Lab Systems Analyst in Waltham, Massachusetts

IT Lab Systems Analyst

Waltham , MA


Posted: 01/15/2021

2021-01-15 2021-02-21

Employment Type: Contract

Industry: IT

Job Number: 233929

Job Description

IT Lab Systems Analyst

Description: Our Pharma Client is a cloud organization looking for a Contract Lab IT Systems Analyst with strong cloud/SaaS experience to work within the IT Operations team. This role will primarily support our laboratory applications like ELN, SDMS, and instrument software. It will also interface closely with groups across the organization to create new automations, enhance current enterprise application offerings, and encourage modern, collaborative ways of working with desktop technologies. The role will work with various areas of the business globally to understand business needs, evaluate existing and novel products, and implement them working alongside the IT organization. The preferred candidate would be comfortable with producing documentation and training end-users on the use of our scientific and enterprise applications.


  • 3-4 years of experience in a similar role

  • Prior experience in the Bio-tech industry supporting lab software is required

  • Technical knowledge and experience with cloud and SaaS applications

  • Familiarity with implementing and administering lab management software

  • Possesses excellent interpersonal skills and can work effectively with a diversity of personalities. Must be approachable, show respect for others, and effectively communicate with colleagues in a way that projects a desire to improve the processes of the business

  • Superior written and oral communication skills and the ability to work with different levels of management/end users

  • Experience with gathering and communication user requirements and the tenants of good project management

  • Familiarity with cloud/SaaS applications such as Box, Smartsheet, LucidChart, as well as Office 365 (Microsoft Office, Microsoft Teams, SharePoint, etc.)

  • Knowledge of scripting to automate workflows (PowerShell, Bash, Python, etc.)

  • Excellent attention to detail and the ability to organize and execute on a variety of concurrent activities across multiple disparate areas

  • A creative thinker with high energy and enthusiasm, and a team player

  • Highly organized, results driven, problem solver

  • Highly motivated with the ability to be flexible in a fast-paced environment

  • Drive to investigate new technologies (and/or changes to existing technologies)

  • Bachelor’ s Degree in Computer Science, Information Systems, or a related field


  • Familiarity with Azure and/or AWS is a plus


  • Support the development and use of the Electronic Lab Notebook (ELN) including inventory management, form development, and training

  • Assist with the implementation of new laboratory systems such as a Scientific Data Management System (SDMS) and Laboratory Informatics System (LIMS)

  • Work with business units to understand their processes, data management/analytic requirements using interviews, workshops, use cases, and requirements gathering

  • Communicate business/system needs with other business partners such IT Operations, IT Business Systems, Training groups, etc. where applicable

  • Develop systems based on the information gathering from all affected areas of the business

  • Serve as a technical expert for the business solutions implemented

  • Review existing internal IT processes and common support issues to find opportunities for improvement

  • Investigate new solutions to provide time-saving automated workflows

  • Ensure adequate testing for new capabilities and solutions before rollout

  • Drive adoption of new technologies and solutions through effective change management

  • Coordinate issue resolution with internal and external technical support providers

  • Prioritize tasks to deliver value to the business

  • Serve as the conduit between the customer community (internal and external customers) and Apellis IT team

  • Ensure appropriate IT processes, procedures, and standards are in place

  • Oversee vendor relationships for implemented technologies

  • Document and train the end-users on the use of implemented solutions