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ServiceNow, Inc. Manager, Renewal Sales in Waltham, Massachusetts

Manager, Renewal SalesLocation: San Diego, CA; Waltham, MAServiceNow is the fastest growing enterprise cloud software company in the world above $1 billion, and we believe it’s the great people who will keep us there. We hire carefully, we hire the best, we celebrate our people. Come join our Sales A-team.

The Manager Renewal Sales will be responsible for managing the Renewal Sales team, partnering with Geographic Sales leadership and developing/managing key processes in support of the customer renewal process. You will also manage multiple Sales Area renewal process to maximize revenue growth for ServiceNow.

Renewals are the life blood of a SaaS company’s revenue stream and this leadership role must be able to both focus on the achievement of renewals targets while also not competing with the Account Sales teams. The renewals sales organization is a support organization to the subscription Account Representatives.

What you get to do in this role:

  • Partners closely with Inside AMS Renewals leaders to continually refine our renewals strategy, process, and engagement with Inside Sales / LATAM Sales teams

  • Ensures that Renewal policies, procedures and processes are understood and implemented consistently across the teams

  • Manages the Inside Sales / LATAM renewal process to maximize revenue growth for ServiceNow and to achieve our sales/revenue goals

  • Partners with Inside Sales / LATAM Sales leadership to ensure alignment in our go-to-market sales/renewals programs

  • Provide role clarity for team members and link departmental goals to the larger organization

  • Creates and delivers summaries of key performance metrics that help the Inside Sales / LATAM sales organization focus on renewals execution, customer success and account planning for the renewal

  • Engages with the operations team to establish effective analysis of trends and performance in order to continually identify greater efficiencies and achieve operational excellence. Works closely with our Professional Services and Alliances/Channels team to drive growth and expansion via our partners

  • Assists Sales or Renewals reps and leadership with renewals negotiations

  • Leads cross functional initiatives in support of renewals, collaborating closely with Sales, Operations, Marketing, Customer Success and Finance

  • Partners with broader Renewals organization to create global programs that ensure continued success of the renewals program and the team at large

In order to qualify for and be successful in this role, you must have:

  • 5+ years of strong sales experience in Renewals, Sales and/or Sales Operations within software or solutions sales organization

  • 2+ years success leading a team of individual contributors

  • Strong executive presence and presentation skills

  • Proven track record in optimizing business results based on robust financial/analytical knowledge and an operational mindset

  • Demonstrated focus on execution towards desired outcomes

  • Prior experience establishing trusted relationships with current and prospective clients as well as internal teams

  • Experience driving a customer success focus and influencing in a “win as a team” environment

  • Experience managing a renewals team in a fast-paced, rapid growth organization is preferred

  • Preferably able to speak Portuguese and Spanish

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or talent.acquisition@servicenow.com for assistance.

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