Aerotek Patient Care Coordinator in Waltham, Massachusetts
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-This position is primarily responsible for assisting inbound callers with order creation, providing pricing of medications, facilitating delivery of medication orders, and utilizing resources to transfer callers to appropriate teams such as the pharmacist team for clinical consultation. Additionally, candidates will also
coordinate outbound calls to set up orders as well as inbound calls under direction of call center lead or manager, enter comprehensive notes into the pharmacy computer systems which are part of the permanent patient record, answer questions about available financial options and patient assistance programs, and utilize resources to determine status of patient orders and take appropriate action, including transferring calls to appropriate department or clinical nurse or pharmacist.
Additional Job Requirements:
-Finding orders in multiple stages within pharmacy processing system such as PV1 and Adjudication to
advise patient or order status or issues.
-Contacting patient(s) to make arrangements of financial responsibility & set up delivery
-Utilizing resources to determine status of patient orders and take appropriate action, including
transferring call to appropriate department or clinical nurse or pharmacist
-Obtaining copay collection which includes collection of credit/card and entering into system
- Follow applicable state and federal laws including but not limited to HIPAA.
-Track refills & schedule accordingly with patients to assure timely delivery
-Ability to de-escalate patient issues and know when to escalate to management.
-Communicate with internal and external business partners about clinics preferably through email
-Phone calls are answered on computer-based software, orders are created on computer-based software.
-Patient interviews are taken on computer based software, so the successful patient care coordinator should be
very comfortable with technology and utilizing many systems at once.
Top Skills Details:
Position entails a high call volume, upwards of 100 calls a day (Inbound & Outbound)
Ideally looking for someone who is tech savvy, willing to comprehend internal software programs as well as speak with the customer while recording data in the right system.
This position does require a high level of empathy/ sympathy. The type of work done in this environment for our patients can be vulnerable and we ask that candidates work with a sense of compassion.
Patient Care Hours:
-The team operates between the hours of 8AM to 8PM, but applicants have to be willing to work two night shifts per pay period.
After an allotted time, candidates will be asked to go on a rotating Saturday schedule every 4 weeks.
- Saturday Shift: 8:30am-5:00pm
- $15 - $17 depending on experience
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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