Massachusetts Veterans Jobs

Principal Technical Writer, Intelligent Automation

Job Category: Technical Documentation

Location: US - Massachusetts - Waltham

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Meet Our Team:

Pega’s Technical Documentation team is seeking a Principal Technical Writer to enable Pega Community users in our world-class technology. Providing technical content and various other assets to the Pega Community user base, this group works collaboratively with product owners, curriculum developers, and various subject matter experts.

We are service-oriented, collaborative, detail-oriented, and aim to create and maintain technical documentation and educational assets that users want to engage with. This user base includes seasoned developers as well as first-time users of the Pega product line.

Picture Yourself at Pega:

As the Principal Technical Writer for Pega Platform, you will work cross-functionally to document low-code application development environment and case management solutions. You will generate documentation, in the form of knowledgebase articles and user guides, that addresses the needs of multiple audiences. You will work with stakeholders across the organization to write effective, use-case-based content.

What You'll Do at Pega:

• Work with a global multi-functional team to design and implement comprehensive documentation for User Experience-related Pega Platform features. The User Experience features support developers and business users who create application interfaces using the Constellation design system.

• Provide thought-leadership in the design and implementation of technical documentation solutions

• Evaluate Pega software products and provide feedback to improve internal functions and usability

• Become well-versed in the architecture, design, and implementation features of Pega software products

• Identify and make recommendations for process and tool improvements that increase the efficiency and productivity of the technical documentation team

Who You Are:

An intelligent, motivated, and collaborative individual with exceptional communication skills. You have proven experience in documenting complex software products, and the ability to organize and present a range of technical material to a variety of audiences.

What You've Accomplished:

• 5+ years of relevant experience working as a technical writer

• Experience documenting UI design systems and technologies, such as React or Angular

• Experience in generating documentation in an Agile development environment

• Proficiency in DITA documentation tools

• Effective collaborator who can provide constructive feedback diplomatically

Pega Offers You:

• Gartner Analyst acclaimed technology leadership across our categories of products

• Continuous learning and development opportunities

• An innovative, inclusive, agile, flexible, and fun work environment

• Competitive global benefits program inclusive of pay + Bonus incentive and Employee Equity in the company

Job ID: 20963