Robert Half Sales Support Specialist in Waltham, Massachusetts
Very Fast growing company. Have hired 200+ employees in 2021. This is a new position that will be the main contact for the field sales team. Will be doing a lot of emailing and communicating with the reps, patients, providers (doctors), and insurance companies
Ideally want someone who has clinical administrative experience, or some insurance experience.
Build and maintain strong relationships with Sales reps to work effectively as a member of their team
Coordinate activities with Field Sales reps to support revenue growth:
Review plan vs actual sales reports daily to over-achieve monthly, quarterly, years quotas
Provide daily assistance and advice to sales team to meet quotas
Build and maintain strong relationships within accounts
Serve as an expeditor/liaison between Tactile Medical, clinicians, healthcare teams, and patients to obtain all necessary paperwork to drive order to closure
Act as the primary point of contact for clinics and Sales Reps
Utilize influence skills to retrieve signed paperwork necessary to close orders
Understand accreditation requirements set by local insurance provider and be prepared for an unannounced site audit at any time
Manage office space, including but not limited to maintaining posted office hours, greeting patients and visitors, and ordering and organizing supplies
Participate in ongoing team trainings either in-person or via web-based software
Prepare and update accreditation documentation every six months
Partner with IT support promptly to install any necessary software or to troubleshoot issues
Meet, but strive to exceed, department service levels including turnaround time
Be a team player. Assist with additional calls or support other Sales reps when team members are out of the office
Be a champion for continuous process improvement. Ask questions and continually look for ways to make processes better, faster, or more efficient
Contribute to monthly 1:1, small and large group team meetings
Maintain compliance with all regulatory requirements including HIPAA
Other tasks and projects as assigned
Bachelor’s Degree or equivalent and relevant work experience
2+ years of support experience in a similar setting
Exceptional customer service skills
Ability to successfully work independently and with minimal face to face social interaction
Strong sense of urgency and teamwork
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.5461. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.
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