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Dynatrace Senior Customer Data Strategy Manager in Waltham, Massachusetts

Company Description

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

Job Description

  • Work in conjunction with the SFDC Accounts and Security Manager to coordinate all customer data strategy and other account related activities.

  • Development and application of the customer data strategy as a subject matter expert.

  • Engage in strategy discussions with stakeholder teams, including but not limited to Sales Ops, Sales, Marketing, Order Management, License Management, and Legal, in an advisory and requirements gathering role.

  • Report key findings and takeaways from the current state assessment and develop future strategy materials that details both functional and technical recommendations.

  • Document the various data flows, and as knowledge grows, develop the information repository (central resource for the how, where, why, and when, from a data perspective).

  • Develop implementation roadmaps, to include infrastructure and technical diagrams of the envisioned future state.

  • Champion stakeholder requirements with Business Systems regarding the source, nature, availability, and value of customer data.

  • Collaborate with stakeholders to determine reporting and data analysis needs to meet evolving business initiatives.

  • Maintain a comprehensive data catalog in support of analytics delivered to leadership.

  • Utilize Agile methodologies to deploy customer data strategy, including requirements definitions, user stories, backlog prioritization, etc.

  • Implement the future state of account hierarchy in SFDC, including parent account cleanup.

  • Identify, prioritize, and lead internal projects and on-going business initiatives related to the customer data strategy.

  • Apply problem-solving and data analysis skills to execute critical aspects of the data governance policy and support of SOX and other regulatory requirements.

  • Ensure all customer data governance initiatives tie back to the overarching data strategy.

(Position might be filled at a higher level based on candidate experience)


Minimum Requirements:

  • Bachelor’s degree in business management, information technology or related field.

Preferred Requirements:

  • Master’s degree preferred.

  • Minimum of 12 years in Sales Operations data management or related role

  • Minimum 8 years experience leading complex projects and implementations

  • Demonstrated mastery of Customer data best practices and concepts

  • Proficient with relational database concepts, modern data warehousing concepts

Additional Information

  • Dynatrace is a market share leader & a 12x magic quadrant leader

  • Dynatrace invests more in R&D than some of our competitors’ total revenue, assuring market-leading customer value and quick adoption

  • Dynatrace is trusted by over half of Fortune’s Top 10

  • Dynatrace provides a culture of excellence with competitive compensation packages that recognize and reward greatness.

  • Dynatrace gives you the chance to work with the largest of the Cloud players like AWS, Azure, VMware, and Google Cloud allowing our customers to have the best 3rd Generation Monitoring in the world. Not to mention we’re fully automated from the start, providing the most advanced solution leveraging our AI machine learning technology

Compensation and rewards

  • Our total compensation package includes unlimited personal time off, an employee stock purchase plan, and a reward system.

  • We also offer medical/dental benefits, and a company matching 401(k) plan for retirement.

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact . Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law / EEO is the Law Supplement . To be considered for this position, please upload your resume/CV.