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Wolters Kluwer Senior Sales Support Specialist in Waltham, Massachusetts

Wolters Kluwer’s Governance, Risk & Compliance division is looking for a Senior Sales Support Specialist to join our Finance Risk & Reporting team in the United States.

Governance, Risk & Compliance (GRC) is a division of Wolters Kluwer that provides a broad spectrum of solutions, services and expertise to legal, finance, risk and compliance professionals and small business owners to help manage myriad governance, risk and compliance challenges in dynamic markets and regulatory environments, globally. GRC Solutions serves more than 350,000 customers in more than 150 countries, including 70% of Fortune 500 companies, 92% of the world’s top banks, 90% of the Am Law 100 and more than 300,000 small businesses. The division has a global footprint, with workforce in 28 countries. Our clients include financial services companies, corporate legal departments, small businesses, underwriters, governments and compliance and risk professionals.

Finance, Risk, & Reporting (FRR) offers financial risk, regulatory reporting and finance solutions to the financial services market. This business area brings its solutions to market as Wolters Kluwer Financial Services ( (WKFS).

Provides customers and sales reps with expert, detailed product advice and demonstrations throughout the sales process. Leads teams of internal and external stakeholders to solve complex sales support problems. Works closely with senior leadership to develop and enhance product and go to market strategies and to improve both the products as well as the process by which we prepare to demonstrate these products. Leads the preparation and performance of detailed product demonstrations and product prototypes for clients and prospects. Operates under minimal supervision, with wide latitude for independent action including the ability to proactively structure, manage and execute complex technical projects, working closely with product management, development and professional services team members.

The Finance, Risk and Compliance Sales Support Manager aims to address the key challenges encountered during the sales process as relates to the functional and technical details of our complex software solutions. This includes identifying client's needs, completing RFP/RFI's, presentations, product demonstrations, proof of concepts, tracking and keeping up to date with industry changes.

  • Lead the ongoing evolution of our product positioning in the marketplace

  • Manage the development of the product demonstrations, working closely with product management and development

  • Manage internal and external teams to successfully prepare, execute and conduct product workshops and proof of concept studies

  • Conducting functional gap analyses and addressing business issues raised by prospects, and

work together with sales to ensure the closure of the process.

  • Working with product development/product management to ensure the functional requirements of customers/prospects are fulfilled and if all features are on the roadmap foreseen.

  • Articulate our value proposition throughout all steps in the sales process.

  • Build and maintain use cases and demonstration setups of specific software modules.

  • Manage the process to successfully complete RFI/RFP's.

  • Listen to and understand our prospects business requirements.

  • Helping to qualify opportunities

  • Develop processes, systems and tools for the generation and management of pre-sales support documents.

Qualifications and Skillset

  • Degree in Risk/Finance/Accounting/Banking/IT/Computer Science

  • 10+ years relevant experience as a Pre-Sales Consultant, Implementation Consultant or similar role

  • Broad understanding of banking, financial services, and insurance business

  • CFA, GARP, and/or PRMIA certifications (preferred)


  • Leadership experience working in cross-functional teams to develop and implement complex enterprise software solutions

  • Excellent communication and time management skills

  • Proven experience in Finance, Risk and Reporting, with an emphasis on Risk and Finance solutions(IFRS, CECL, Basel, Liquidity, GL, Budgeting and financial consolidation) as well as a good understanding of regulatory reporting requirements in the US and Canadian markets

  • In depth knowledge of banking products, instruments, systems and processes

  • Experience with financial software, financial data warehousing and relational database conceptual knowledge

  • Good knowledge of Microsoft Office tools

  • Required Language Skills (written and spoken): English (fluent); Optional: Dutch, French, German

  • Problem Solver

  • Excellent presentation skills

  • Willingness to travel

  • Energetic and driven to succeed in a fast-paced, dynamic environment

  • Strong leadership and accountability for delivering results

  • Ability to maintain a sense of responsibility and integrity during challenging and high stress situations


Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.