Wolters Kluwer Senior Sales Trainer - Patient Engagement in Waltham, Massachusetts
The Senior Sales Trainer – Patient Engagement will play a pivotal role in the on-going learning and development of all employees within the organization; Sales and Customer Success are the primary focus groups for this role. Using a variety of training methods, the Senior Sales Trainer will have the responsibility of developing, planning and conducting trainings and certification programs for employees under the Global Training & Knowledge Management arm of the Communications function.
This position will work from a remote home office and can be based anywhere within the contiguous United States.*
ESSENTIAL DUTIES AND RESPONSIBILITIES
Utilize Product-approved content and messaging to maintain proficiency of Clinical Effectiveness products and solutions. Expertise and emphasis on assigned solution.
Ensure training content and material is created for the designated CE solution.
Tailor training content to support a chosen training initiative.
As the SME for your assigned solution - own the transfer of key knowledge to our eLearning and instructional design team with a view to developing improved eLearning content.
Design and execute training programs based on adult learning principles through a variety of methods including remote and face to face instructor led training.
Tailor training delivery to support a chosen training initiative.
Deliver solution training to all global Clinical Effectiveness Sales and Customer Success teams amongst other Clinical Effectiveness roles.
Build and maintain relationships with Product and Product Marketing to provide consistent solution messaging.
Support the execution, maintenance, and on-going improvement of sales training programs including Customer Excellence On-boarding and product certification programs.
Work with Training Operations and sales leadership to identify training needs and support the creation and execution of new training initiatives across the organization.
Act as a liaison between various departments and build relationships with SMEs within the organization.
Assist in any Clinical Effectiveness projects pertaining to assigned solution.
Performs other duties as assigned.
- BS/BA Degree or equivalent experience.
3 years’ experience in training or related experience including:
Must have experience in delivering solution training or related.
Must have experience in working and building relationships with cross functional teams, sales teams ideal.
Experience using tools such as WebEx or Adobe.
Experience with remote learning and communication tools i.e. Teams, WebEx, Kahoot! etc.
Strong proficiency with Microsoft Office products.
Preferred Experience, Knowledge, Skills and Abilities:
Excellent presentation and facilitation skills required to assist the delivery of training to large audiences.
Excellent interpersonal, written and verbal communication skills.
Experience in developing training content is highly desirable.
Must be a self-starter and able to work independently on projects.
Must work well with SMEs.
Good organization skills.
Must be able to thrive in a fast-paced, dynamic environment while managing shifting priorities.
Ability to learn new sales techniques quickly would be a distinct advantage.
- Ability to travel intermittently as required by business needs (up to 30% at certain times).
EQUAL EMPLOYMENT OPPORTUNITY
Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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