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Wolters Kluwer Senior Sales Trainer - Patient Engagement in Waltham, Massachusetts

The Senior Sales Trainer – Patient Engagement will play a pivotal role in the on-going learning and development of all employees within the organization; Sales and Customer Success are the primary focus groups for this role. Using a variety of training methods, the Senior Sales Trainer will have the responsibility of developing, planning and conducting trainings and certification programs for employees under the Global Training & Knowledge Management arm of the Communications function.

This position will work from a remote home office and can be based anywhere within the contiguous United States.*

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Utilize Product-approved content and messaging to maintain proficiency of Clinical Effectiveness products and solutions. Expertise and emphasis on assigned solution.

  • Ensure training content and material is created for the designated CE solution.

  • Tailor training content to support a chosen training initiative.

  • As the SME for your assigned solution - own the transfer of key knowledge to our eLearning and instructional design team with a view to developing improved eLearning content.

Training Delivery

  • Design and execute training programs based on adult learning principles through a variety of methods including remote and face to face instructor led training.

  • Tailor training delivery to support a chosen training initiative.

  • Deliver solution training to all global Clinical Effectiveness Sales and Customer Success teams amongst other Clinical Effectiveness roles.

Cross-CE Operations

  • Build and maintain relationships with Product and Product Marketing to provide consistent solution messaging.

  • Support the execution, maintenance, and on-going improvement of sales training programs including Customer Excellence On-boarding and product certification programs.

  • Work with Training Operations and sales leadership to identify training needs and support the creation and execution of new training initiatives across the organization.

  • Act as a liaison between various departments and build relationships with SMEs within the organization.

  • Assist in any Clinical Effectiveness projects pertaining to assigned solution.

  • Performs other duties as assigned.

JOB QUALIFICATIONS

Education:

  • BS/BA Degree or equivalent experience.

Required Experience:

3 years’ experience in training or related experience including:

  • Must have experience in delivering solution training or related.

  • Must have experience in working and building relationships with cross functional teams, sales teams ideal.

  • Experience using tools such as WebEx or Adobe.

  • Experience with remote learning and communication tools i.e. Teams, WebEx, Kahoot! etc.

  • Strong proficiency with Microsoft Office products.

Preferred Experience, Knowledge, Skills and Abilities:

  • Excellent presentation and facilitation skills required to assist the delivery of training to large audiences.

  • Excellent interpersonal, written and verbal communication skills.

  • Experience in developing training content is highly desirable.

  • Must be a self-starter and able to work independently on projects.

  • Must work well with SMEs.

  • Good organization skills.

  • Must be able to thrive in a fast-paced, dynamic environment while managing shifting priorities.

  • Ability to learn new sales techniques quickly would be a distinct advantage.

Travel Requirements:

  • Ability to travel intermittently as required by business needs (up to 30% at certain times).

EQUAL EMPLOYMENT OPPORTUNITY

Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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