Massachusetts Veterans Jobs

Position Summary: Jewish Family & Children\'s Service (JF&CS) is looking for a Senior Salesforce Administrator to step into our Database Systems Manager role. The ideal candidate will have a deep understanding of the Salesforce platform, who can understand both our current software solutions (Exponent Case Management, 3rd party integrations) and our business objectives, to quickly identify areas of improvement and manage the product road map. This proactive individual will have a strategic focus to help us continually improve and enhance our Salesforce platform, liaising with stakeholders at all levels to gather requirements and feedback and design scalable best practice solutions. They should also be comfortable with change management and governance, as well as communicating, prioritizing and managing all aspects of a Salesforce project. The Senior Salesforce Administrator will join the Database Administrator as part of the Client Systems Database Team. , As part of this Team, the Senior Salesforce Administrator will contribute to an environment of continuous learning, reflection, and program improvement with the ability to translate technical information into layman\'s terms, clearly explaining design options and their potential impact, and manage implementation. Our client database supports committed social service professionals across the agency to get the most out of our client database system, therefore the Senior Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority. The SSA partners with the Evaluation Manager and all departments within JF&CS, assisting programs with the creation of processes that make their work more efficient and support their ability to service clients better. Projects vary in size and scope from short 5-10 hour projects to new \"builds\" requiring 200+ hours. The Sr. Salesforce Admin will be the critical staff member to work with staff to understand pain-points and define projects to address solutions to these issues. The Client Systems Database Team also utilizes consultants as needed to assist in development and implementation of projects. The Sr. Salesforce Admin will supervise and project manage the work of consultants as it relates to their assigned projects. The Sr. Salesforce Administrator and the Database Administrator work together to support and encourage communication that is respectful and supportive of the learning styles and ensures that employees of JF&CS receive the day to day support they need to utilize ECM in the most effective way possible . JF&CS Overview JF&CS helps individuals and families build a strong foundation for resilience and well-being across the lifespan, from infancy to old age. Serving more than 14,000 people each year, JF&CS focuses on meeting the needs of new parents and their children, older adults and family caregivers, children and adults with disabilities, and people experiencing poverty, hunger, or domestic abuse. JF&CS is guided by Jewish values of social justice and inclusion and serves people of all faiths and backgrounds. JF&CS has approximately 150 Salesforce users. The position is based in Waltham, Massachusetts where office staff mostly work a hybrid schedule with at least 2-3 days in office; and we have a small office in Worcester. We also employ front-line in-person staff in day programs in Canton and Waltham, in residential programs in Brighton and Newton. Key Responsibilities: Oversee and project manage short and long term priorities and operation of Client Data team Define and manage quarterly release of updates to JF&CS\' Salesforce org. Releases will improve the end-user experience: fixing ongoing issues creating new workflows and streamlining data collection. Project Manage and lead implementation of new \"builds\" with Database Administrator and program staff. Salesforce Config ration: Use Lightning App Builder, Object Manager,