Massachusetts Veterans Jobs

MassHire JobQuest Logo

Job Information

ServiceNow, Inc. Sr. Manager, Employee Communications, Solution Sales in Waltham, Massachusetts

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog ( and hear from our employees ( about their experiences working at ServiceNow.

What you’ll do:

The Senior Manager, Employee Communications, Solution Sales, will lead the creation and implementation of communications and executive visibility strategies for the Senior Vice President of Solution Sales and the Global Solution Sales team. In this role, the ideal candidate will work closely with the SVP, Solution Sales and Global Solution Sales leadership team to lead internal and external communications, events, executive visibility, social media and thought leadership programs.

S/he will maintain a pulse on broader ServiceNow and Global Sales/Global Go To Market priorities, programs and communications, and advise on ideal messaging, channels and approaches with the goal of delivering the best possible action and organizational outcome for Global Solution Sales employees.

We're looking for a remarkable writer, editor, visual communicator, project manager – a true strategic partner! The ideal candidate will serve as a key advisor and communications partner to the SVP, Solution Sales, while reporting into the Employee Communications team.

What you’ll lead:

  • Manage co-development and execution of overarching communications strategy and messaging narrative for the SVP, Solution Sales and the Global Solution Sales team.

  • Build relationships with internal business partners and other Global Sales/Global Go To Market communications leaders to identify and leverage trends, topics and opportunities that align with the overarching strategy on our Path to $15B+.

  • Serve as a strategic communications conduit for the Global Solution Sales team to create cross-functional alignment and synergies with Core Sales Teams, Solution Consultants, Sales Enablement, Product Marketing, Talent Management and the Solution Sales HR Business Partner.

  • Implement thoughtful, innovative and engaging communications that build on and enhance ServiceNow’s purpose, culture, and strategic priorities in a timely and relevant way for the Global Solution Sales team.

  • Produce creative, relevant stories rooted in company priorities; continually looking at communications holistically to publish content that drives engagement.

  • Coordinate and advise the SVP, Solution Sales, and/or her eadership team’s involvement in internal events, external speaking, and media engagements, as needed.

  • Moderate SVP, Solution Sales’ social channels and constantly work to create authentic and engaging social/digital moments that help connect Solution Sales leadership with Global Solution Sales employees.

  • Support the deployment of change initiatives, by developing internal communications campaigns to educate, inspire and motivate, advising business partners on local preferences, global best practices and culture.

  • Work closely with business and brand marketing colleagues to develop visually compelling presentations and content for a variety of channels.

  • Leverage listening or evaluation tools, analyze insights, and iterate plans and leadership messaging accordingly.

What you'll need:

  • Bachelor’s degree in English, Journalism, Communications, or related field.

  • 10-15 years proven success guiding strategy and execution of global digitally-driven communications that inform and delight employees.

  • Ability to advise senior leaders on strategy, messaging and engagement experiences.

  • Ability to translate business strategies into effective narratives.

  • Experience producing thought leadership content for an international audience.

  • Amazing project management and communication skills.

  • Intermediate to advanced skill level designing and building in MS PowerPoint.

  • Resourceful, self-motivated and able to independently prioritize shifting workloads in a high growth, ever changing environment.

  • Ability to work in a matrix organization structure.

  • Experience working successfully to drive cross-functional alignment with highly distributed team.

  • Passionate about making the world of work, work better for people.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here ( to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site ( .