Massachusetts Veterans Jobs

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Join us at Thermo Fisher Scientific, a world-class company that values exploration, discovery, and making a significant impact on the world. With revenues of more than $40 billion and the largest investment in R&D in the industry, we provide our employees with outstanding resources and opportunities to contribute to groundbreaking advancements.

Location/Division:

• Tewksbury, MA

Discover Impactful Work:

We are excited to share an opportunity for the role of Technical Application Specialist II within our team. In this position, you will play a crucial role in providing second-tier technical support for our handheld safety and security products line (https://www.thermofisher.com/us/en/home/industrial/spectroscopy-elemental-isotope-analysis/portable-analysis-material-id.html) . Your main responsibilities will involve assisting customers via telephone, email, and web-based support tools.

Key attributes for success in this role include exceptional customer ownership, outstanding communication skills, and a strong dedication to detailed customer service. These qualities will be essential as you help ensure our customers receive the highest level of support and satisfaction.

A day in the Life:

• Provide technical and product support for customer inquiries regarding Thermo safety and security instruments (https://www.thermofisher.com/us/en/home/industrial/spectroscopy-elemental-isotope-analysis/portable-analysis-material-id.html) .

• Act as a technical support engineer for hardware, applications, and software problems.

• Serve as a centralized liaison for customer communications into service and repair departments.

• Develop technical support and knowledge-based tools to assist customers in resolving issues.

• Supervise technical support trends and provide monthly reporting metrics.

• Conduct web-based and phone-based product training for rental inquiries and orders.

• Support sales and marketing for demonstration units, including calibration and application support.

Keys to Success:

Education:

• Bachelor of Science or equivalent work experience in materials science, physics, chemistry, electronics, or related subject.

Experience:

• Strong preference for experience in XRF and LIBS based spectroscopy or related analysis tools.

• Confirmed experience in providing phone and email technical support.

Knowledge, Skills, Abilities:

• Strong verbal and written communication skills, including with a global clientele.

• Validated high degree of customer service and care competence.

• Strong technical or scientific proficiency with a desire for learning and advancement.

• Natural problem solver with collaborative negotiation skills.

• Tight-knit teamwork skills with the ability to nurture agreement among team members.

• Upbeat individual seeking career advancement in technical engineering or application development.

• Confirmed skills in a customer or technical support organization.

• Ability to handle stressful customer situations.

Benefits:

We offer driven remuneration, annual incentive plan bonuses, healthcare, and a range of employee benefits. Thermo Fisher Scientific provides outstanding career and development prospects in an innovative, forward-thinking organization. Our company culture stands for integrity, intensity, involvement, and innovation.

Equal Opportunity Employer Statement:

Thermo Fisher Scientific is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.

Reasonable Accommodation Statement:

We ensure that individuals with disabilities are provided reasonable accommodation throughout the job application and interview process, as well as in performing essential job functions and receiving other employment benefits and privileges. If you require accommodation, please contact us.

Apply today at http://jobs.thermofisher.com.

Thermo Fisher Scientific is an equal opportunity employer and offers accessibility services for job seekers requiring accommodations in the application process. If you are a job seeker with a disability, please contact us for assistance.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.