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Dynatrace Technical Services Engineer I in Waltham, Massachusetts

Company Description

Dynatrace offers the market-leading software intelligence platform, purpose-built for the enterprise cloud. With automatic and intelligent observability at scale, our all-in-one platform enables the world’s largest organizations to transform their businesses and deliver perfect user experiences. And we’re growing FAST!

Job Description

Incident & Problem Management

  • Troubleshoots and accurately diagnoses and/or forwards IT related issues

  • Walks users through the recommended problem-solving steps

Service Request Fulfillment

  • Provides soft- and hardware products as well as workplace equipment following work instructions

  • Fulfills user and access management requests following work instructions

  • Answers and/or forwards technical questions and supports users in all IT technical matters

  • Change Request

  • Learns technical change requests implemented by backend teams

  • Asset-, stock- and demand Management

  • Takes care of accurate stock and inventory management Prepares asset demands

  • Executes disposals following work instructions

Projects & Improvements

  • Assists onsite with general IT buiIdout tasks

  • Participates in discussions for workplace improvements

  • Learns differences in best practices for IT service processes Points out ambiguities and asks questions to improve day-to day operations

  • Collaboration & Learning

  • Improves craft as an Engineer and as a professional and widens horizon beyond current assignments, seeking to leart from peers, feedback, and observation, as well as from trainings and technical literature

  • Reads and understands step-by-step guides and technical work instructions


Minimum Qualifications:

  • At least 1 year of experience in systems engineering.

Preferred Qualifications:

  • Technical study related to IT

  • Experience in public cloud providers offerings

  • Experience in architectural design is a plus

  • Experience in operating data-transport and data-storage services in enterprise scale is a plus as well (e.g., Apache Kafka, MongoDB, etc.)

Additional Information

  • Dynatrace is a market share leader & a 12x magic quadrant leader

  • Dynatrace invests more in R&D than some of our competitors’ total revenue, assuring market-leading customer value and quick adoption

  • Dynatrace is trusted by over half of Fortune’s Top 10

  • Dynatrace provides a culture of excellence with competitive compensation packages that recognize and reward greatness.

  • Dynatrace gives you the chance to work with the largest of the Cloud players like AWS, Azure, VMware, and Google Cloud allowing our customers to have the best 3rd Generation Monitoring in the world. Not to mention we’re fully automated from the start, providing the most advanced solution leveraging our AI machine learning technology

Compensation and rewards

  • When determining your salary, we consider your experience, skills, education, and work location.

  • Our total compensation package includes unlimited personal time off, an employee stock purchase plan, and a reward system.

  • We also offer medical/dental benefits, and a company matching 401(k) plan for retirement.

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact . Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law / EEO is the Law Supplement . To be considered for this position, please upload your resume/CV.

Note to Recruiters and Placement Agencies : Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.