Massachusetts Veterans Jobs

MassHire JobQuest Logo

Job Information

Kelly Services Technical Writer (HR Communications) in Waltham, Massachusetts

Kelly Services is now seeking a HR Communication Writer for a 5 month contract position located in Waltham, MS. APPLY TODAY!

The HR Communications Writer will roll out the HR module of Service Now, we are looking for a knowledge specialist and writer to collaborate with country, business and COE leaders across the global organization to develop employee facing materials on the new ServiceNow platform.


  • Writing user communications that describe HR processes and policies based on existing detailed documentation and in collaboration with the HR experts.

  • Participate in the design/roll-out of the HR Knowledgebase/Portal as a writer for the ServiceNow implementation

  • Independently lead content development efforts by documenting business requirements, developing content and testing articles for positive user experience

  • Support the development and implementation of communication materials specific to HR shared services.

  • Transfer content from training presentations and other sources into an easily consumable format to support the HR Shared Services organization.


  • Bachelor’s degree required or an equivalent combination of education and meaningful writing experience required


  • At least 5-7 years of experience directly related to the duties and responsibilities

  • Experience in the pharmaceutical/biotechnology industry is a plus

  • Experience with the Service Now modules is a plus

  • SharePoint experience is a plus

Knowledge, Skills, Abilities

  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a dynamic community

  • Strong written and verbal communication skills

  • Self-starter that can work productively in both individual and team settings

  • Ability to collaborate and work effectively in large, complex organizational structures with rapidly changing requirements and shifting priorities

Why Kelly ® ?

At Kelly Services ® , we work with the best. Our clients include 95 of the Fortune 100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

About Kelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook , LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.