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Wolters Kluwer Vice President of Sales Operations (Remote) in Waltham, Massachusetts

Wolters Kluwer Health is looking for a sales operation’s leader with strong strategic thinking and executive leadership capability to align multiple business units around common and effective operating models.

The VP Sales Operations will build, evangelize, and deliver a world-class sales operations function to support global sales channels and further accelerate sales growth. The VP Sales Operations is responsible for enabling high performance and productivity solutions to increase pipeline visibility and selling effectiveness. This individual will partner with the day-to-day operations leaders across the Health business to create consistency, governance, and scale around how we use technology, data and KPIs to drive efficient and effective revenue outcomes.

The VP Sales Operations is a critical link and enabler between business strategy and execution of sales force productivity and will be accountable and responsible for essential functions including sales planning, reporting, sales compensation management, territory analysis, sales policy governance and compliance. The VP of Sales Operations is responsible for the overall productivity and effectiveness of sales operations including designing, tracking, and communicating key sales performance metrics. In addition, they will be responsible for creating, implementing, and governing effective processes, systems, and responsibility for our CRM technology roadmap and supporting tools and applications to drive efficiency and revenue growth across an end-to-end Lead2Revenue process,

The person in this role can be located in any WK US location (or remote) in the CST or EST time zone.

Essential Duties and Responsibilities:

  • Develop and implement sales operations strategies to increase efficiency and drive sales growth

  • Create and manage sales processes, systems, and tools to ensure consistency and effectiveness across the sales organization

  • Collaborate with the business leadership and sales leadership to create performance measurements aligned with the organization’s financial obligations and strategic plan. Assures reporting, learning and incentives are aligned to meet these objectives

  • Collaborate with the sales and business leadership to define and implement sales goals and targets (including new business and renewals)

  • Analyze sales data to identify trends, make recommendations, and implement action plans to address areas for improvement

  • Manage and lead a team of sales operations professionals to ensure the successful execution of sales initiatives

  • Collaborate with other departments, such as product management, marketing and customer service, to align sales and overall business goals

  • Develop and maintain relationships with key customers and partners to drive sales growth and increase customer satisfaction

  • Continuously evaluate and improve sales processes and tools to ensure they remain effective and efficient and work with Health BU’s to develop a SFDC roadmap that supports the evolution of consistent best practices, ensures governance and alignment with other related technology functions (ERP, Compliance etc.) and optimizes our investments in technology

  • Work cross-functionally as we align our sales, marketing and customer success teams around an increasingly digital buyer and seller experience

  • Identify use cases to drive Sales efficiencies and improve effectiveness, pilot and implement data/analytics and technology solutions to address

  • Aligning with corporate strategy, install and adopt processes and standards related to key performance indicators (KPIs) that measure the efficiencies and effectiveness of sales, marketing, and customer success, i.e. Lead2Revenue operations.

Education and Experience:

  • Bachelor's degree in business, finance, marketing, or a related field; an advanced degree such as an MBA is a plus

  • At least 10 years of experience in sales operations, including 3-4 years of management experience, with a track record of success in driving revenue growth and improving operational efficiency

  • Knowledge and experience with CRM, marketing automation, data/analytics/BI, sales enablement, and other technology platforms used in sales operations

  • Must have experience in B2B recurring revenue models. Experience in B2C models is a plus

Other Qualifications:

  • Strength in territory planning and sales compensation with the ability to identify and implement opportunities for strategic leverage

  • Strong analytical and problem-solving skills, with the ability to analyze data and make decisions based on key performance indicators (KPIs)

  • Strong communication and collaboration skills, demonstrating the ability to lead and work effectively with cross-functional teams, such as sales, marketing, product development, finance, IT and customer success

  • Strategic thinker, with the ability to identify and implement best practices and industry standards for sales operations and technology

  • Passion for problem solving, and taking an analytical, data driven approach to enable people and optimize processes that drive revenue growth

  • Consensus builder – proven track record in partnering with executive leadership to drive strategic alignment and process adoption within a business

  • Very detail and team oriented

  • Strong interpersonal, decision-making and good communication skills

If you are a dynamic and results-driven sales operations professional with a passion for driving growth and improving efficiency, we encourage you to apply for this exciting opportunity!



Target salary range CA, CT, CO, NY, WA:: $203,900 - $262,150

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.