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CVS Health Account Manager - Massachusetts in Watertown, Massachusetts

Job Description

Responsibilities include:- Minimizes at risk accounts and resolve customer issues immediately and communicates early warning signs of potential issues - Conduct customer training to support roll-out of services and in-house programs - Drive use of service by promoting programs and improve service opportunities - Meet weekly customer contact activity quotas to ensure customer retention within an assigned territory - Collaborate with Operations, Sales, Consultant Pharmacists and appropriate corporate functions to meet overall site goals and objective of improving customer experience - Represent Omnicare by attending trade shows, conferences, and customer or industry related events to build network and market services - Participate in customer retention activities including, but not limited to, deep dives and calendar calls - Follow all applicable government regulations including HIPPA, display behavior which exemplifies employee code of conduct guidelines.- Attend client meetings as needed within LTC facilities

Required Qualifications

  • At least two (2) years of experience in customer-facing positions- Ability to travel up to 75% of time, including overnights - Valid drivers’ license and able to provide proof of insurance, if driving.Notwithstanding the language in the below COVID Requirements section that references exemption from the vaccine requirement for medical or religious reasons, successful candidates for this position must be fully vaccinated against COVID-19 prior to their start date. Certain health care facilities and other clientele will not allow unvaccinated colleagues to enter their premises, even with a reasonable accommodation that involves COVID-19 testing. Since some of the essential functions of this position must be performed within our clients’ facilities, no exemptions from the vaccination requirement will be allowed for this position.

COVID Requirements

COVID-19 Vaccination Requirement

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

Preferred Qualifications

  • Long Term Care or pharmacy operations industry a plus- Proficient in Microsoft Office to include Word, Excel and PowerPoint. Salesforce experience a plus.


  • High School Diploma or equivalent- Bachelor's Degree preferred

Business Overview

At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.