Robert Half Office Team Customer Service Rep. in Watertown, Massachusetts

Available TOP recognized National Insurance firm is hiring! Excellent long term opportunity to grow within a healthcare organization -Interviews will be held on site in Mid June- Before securing an interview you MUST complete a COMPUTER Assessment to identify your Telephone Etiquette and Database Accuracy. Please email valerie.cappa@officeteam.com with your resume to show your expressed interest and you then will be sent over a copy of this 30 minute testing. temporary to Permanent Customer Service Representatives for local Call Center in Watertown MA. Primary Responsibilities

  • Respond/field inbound calls to assist with health benefits, claims, eligibility and enrollment policies to members.

  • Must be able to display resolution to complex customer inquiries/ facilitate problem resolution skills

  • Provide a professional and friendly demeanor to call callers

  • Improve customer satisfaction and build customer loyalty and retention

  • Accurately document information into the computer database Requirements

  • Experience in Customer Service: referred fields; healthcare, call center, retail and or hospitality.

  • Passion for healthcare field

  • Accountability for attendance required

  • Must be able to demonstrate patience and empathy when handling customers

  • Excellent written and verbal communication skills.

  • Bilingual skills helpful but not required.

OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.

Apply for this job now or contact us today at 888.981.6731 for additional information.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

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Req ID: 02180-0010488382

Functional Role: Administrative - Medical

Country: USA

State: MA

City: Watertown

Postal Code: 02472-1508

Compensation: $14.25 to $16.50 per hour

Requirements: Microsoft Word, Filing, Order Entry, Microsoft Excel, Email, Copying, Fax, State Funded Health Plan, Basic Office Skills, Customer Service, Medicaid, Medicare, Data Entry Alphanumeric, Scanning