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MAPFRE Insurance Support Services Rep (Webster, MA) in Webster, Massachusetts

Support Services Rep (Webster, MA)

Location: Webster, MA

Job Summary

Responsible to follow established procedures to review, verify and process incoming insurance related documentation. Job tasks provide support to technical teams. This position will include responsibilities of the following functional area: Mail, Administrative Support, Process Services, Electronic Imaging, Financial Support, First Notice of Loss and General Clerical Support.

Job Requirements

Education: High School or equivalent knowledge or related experience.

Experience: 0 - 1 years.

Knowledge: Solid understanding of general and technical parts of the job. Working knowledge in field, able to work independently.

Decision Making: Follows regular, detailed standards and instructions. Applies clearly defined guidelines and procedures in making timely decisions, given the necessary information.

Supervision Received: Works under close supervision; work performance is frequently checked.

Leadership: Works as an individual contributor. May participate in training less experienced staff.

Problem Solving /Operations/Direct Work Involvement: Applies knowledge to help solve routine problems requiring independent thinking with direction.

Client Contacts: Contacts are typically within own department and occasionally outside own organization. Typically involves providing information requiring some explanation or interpretation.

Additional Knowledge, Skills and Abilities

Strong organization and prioritization skills.

Effective verbal and written communication skills.

Ability to work in a fast-paced environment with minimal supervision.

Must have strong PC skills for recordkeeping and research and strong working knowledge of Microsoft Office.

Ability to interact well with others in a team environment.

Working knowledge of various types of office equipment i.e.: scanners, photocopiers and the ability to use external vendors file online tools.

Aptitude for numerical order keeping.

Typing requirement of 90 keystrokes required for Financial Services and 40 wpm required for Processing Services.

If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at

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