Compass Group, North America ASSISTANT ROOMS MANAGER in WELLESLEY, Massachusetts
*Location: Babson Executive Conference Center, Wellesley, MA *
*A Fresh Approach to Great Results. *
At FLIK / Babson Executive Conference Center, our operating philosophy is centered on three essential factors: *great food, great service and great people. *
Setting the standard for Conference Center Management, FLIK is on the forefront of the industry. FLIK is uniquely positioned to expertly manage a wide range of operations and has demonstrated abilities in exceeding clients' goals and objectives for their facilities.
FLIK Conference Centers is a full-solutions provider. FLIK takes responsibility for the facilities we operate while providing the highest level of customer service.
*Babson Executive Conference Center is located on Babson College’s campus in Wellesley, Massachusetts, 20 minutes from Boston and Logan International Airport. *
As the Assistant Rooms manager you will manage the day to day operation of hte front desk, guest services and reservation teams with assistance in the housekeeping supervision. Position strives to ensure guest satisfaction, room cleanliness and overseeing reservation duties. You will manage front desk employee relations, hiring, scheduling and covering all needed shifts. Will assist in managing all other day to day responsibilities for rooms division.
Essential Duties and Responsibilities:
Oversees the daily operation of the front desk, coordinating with other departments as required to manage guest satisfaction.
Manages day-to-day operation of the front desk by ensuring staffing, service and financial standards are met.
Handles guest compliments, complaints and concerns in an appropriate fashion to ensure guest satisfaction and fiscal responsibility.
Prepares staffing schedules, training, maintaining department payroll reports, vacations, holidays, sick leave, and absence records.
Assists with interviewing candidates, performance reviews, and manages performance as required.
Understand function and can fill in on all rooms department needs including: night audit, reservations, front desk and housekeeping.
Assist in inventory control, compliance adherence and safety procedures and handles employee concerns.
Supervises front desk budget with Director of Rooms, oversees pricing, room rates, billing and same day selling procedures.
Assist in inspecting rooms when needed and assist in housekeeping department.
2 or 4 year degree preferred in business, finance or hospitality management
Progressive experience working in hotels and hospitality industry with minimum of 2 years guest service, front desk, housekeeping experience
Opera knowledge preferred
Previous management experience preferred
Apply to Flik / Babson Executive Conference Center today!
/Flik is a member of Compass Group USA/
Click here to Learn More about the Compass Story
- Learn More about Babson Executive Conference Center: *_www.babsonecc.com_
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
*Req ID: *228784
AMY S MILLER