Massachusetts Veterans Jobs

Overview: The Executive Director is responsible for the day-to-day operations of the community including the planning, development, implementation, evaluation & improvement of program services; management of staff & the delivery of high-quality service to the residents & their families. The Executive Director maintains ongoing compliance with appropriate local, state, federal, regulatory, &/or accrediting body standards. Key Responsibilities: Management/Financial Supervises Department Heads in all community departments in the assigned communities Maintains ongoing compliance with appropriate local, state, federal, regulatory, &/or accrediting body standards. Ensures that the community is prepared for inspection by regulatory agencies through regular auditing & updating of community policies & procedures, medical records documentation, environmental standards, etc. Maintains monthly financial reports & provides explanation for variances Oversees departmental budgets & provides guidance to department heads on how to meet budgetary guidelines Ensures account receivables are collected on a timely basis Optimizes all opportunities to generate revenue, & ancillary revenue Maintain & increase occupancy in accordance with budget. Actively promotes staff participation & involvement in the day-to-day operation & decision making. Promotes team building through participation &/or leadership at regular staff meetings. Provides ongoing support, direction, supervision & feedback regarding job performance of all staff Communicates with associates to ensure they are fully informed regarding any questions that might be asked by residents, families & prospective residents & families Resident Care Assures high quality services needed & desired by residents Ensures resident\'s rights are protected Ensures staff, residents & families are educated about resident rights Works with Sales & Resident Services Departments in coordination of move-in process to ensure leases & resident service plans are coordinated & properly carried out Responds to family, resident & associate requests in a timely manner Acts as liaison between management, residents & families Gather competitive market analysis data & maintains a detailed competitor comparative analysis (including rates, apartment sizes, services, & amenities) Ensure use of YARDI within community is timely & accurate Ensures that the building shows a positive first impression Works with all Directors to resolve any community presentation issues Maintains or grows occupancy to maximum levels Meets monthly budget targets, with any variances to be discussed with the Vice President of Operations Works collaboratively with department heads to emphasize the team?s role in sales & participation in the community Marketing Action Plan & Sales Action Plan Sales & Marketing Represents Maplewood Senior Living & it\'s communities in public settings Works within local community promoting Maplewood Community Ability to generate leads & close sales Education/Experience/Licensure/Certification: Bachelor\'s degree or equivalent in experience in human services management, housing management, or nursing home management Excellent customer service & public relations skills Experience working with seniors Experience in successfully operating & maintaining a customer focused environment in an Senior Living facility preferred Proven record of identifying & developing professional referral sources Qualifications Education Required Bachelors or better.