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Concord Group Insurance Auto Damage Claims Adjuster in Westborough, Massachusetts

Auto Damage Claims Adjusters handle auto claims through the life-cycle including but not limited to: investigation, evaluation and claim resolution. The purpose of this position is to provide service to agents, insureds and others to ensure claims resolve accurately and timely.


  • Investigate assigned claims, confirm coverage, and verify damages

  • Take loss reports directly from insureds and/or claimants and/or their representatives

  • Initiate initial claims handling

  • Evaluate, setting and recommending reserves

  • Negotiation and settlement of claims


  • Associate’s or bachelor’s Degree preferred

  • 3 to 5 years of experience adjusting automobile physical damage and liability claims

  • Possess excellent oral and written communication skills via in person, on the phone, and in electronic interactions

  • Excellent understanding and skill level of claim handling and customer service

  • Excellent interpersonal, negotiation, and organizational skills

  • VT and NH Property & Casualty adjusters license or the ability to obtain licensing preferred

  • Commercial Lines experience a plus


Concord Group employees are eligible for benefits including medical, vision, dental, life, and disability insurance, sick time and holiday pay, three weeks’ paid vacation, and a generous 401(k) plan with a 6% company match.

About Us

As a leading regional provider of property and casualty insurance, The Concord Group helps protect the families and small businesses that enable our communities to thrive. Our positive work environment, competitive benefits, and rapid growth make The Concord Group a great place to build your career.

The Concord Group is an Equal Opportunity Employer. The Concord Group participates in E-Verify.