Massachusetts Veterans Jobs

Attention!! top Financial services company looking to add Client Services Representatives!!

Benefits

• Competitive Pay - 25/hr

• Foot in the door opportunity with a National Financial services company

• Join an organization that strives of excellent service and teamwork

• Excellent growth opportunity for Top performers

• hybrid Schedule after training

Position Overview

• Provides quality customer service and support to customers on a daily basis, including phone interaction, problem resolution, and account transaction processing in a timely manner

• Under direct supervision, performs less complex operational tasks in a product or functional area, including processing, balancing, settling, and servicing all types of security transactions

• Responds to customer inquiries, investigate and correct errors in accounts and statements

• Respond to customer verbal and/or written inquiries, Record details about customer inquiries and help resolve complicated customer complaints

• Coordinates and expedites customer inquiries to other departments for resolution. Familiarity with MS Office is required

Must Haves/Qualifications:

• Prior Call Center/CSR Experience

• Financial Services / Stock Experience preferred

• Ability to understand or have the capability to learn stocks, SEC regulations, and legality around financial institutions

• Ability to think on the fly/proactivity problem solve/use resources before asking management

Work Environment

• Training: 100% in office, training shift will depend on the trainer’s schedule, anytime between 8a-6p

• Normal Shift: 930a-6p M-F. Can move onto earlier/later shift (anywhere from 8a-8p) once cross-trained and can request shifts but will be granted based on a combo of seniority and need (preference vs. need).

• After Training - Hybrid- 3 days in the office, 2 days from home. flex on which days you come in. They monitor and track when you are in to ensure adherence

  About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.