Massachusetts Veterans Jobs

NOW HIRING FOR HYBRID CUSTOMER SERVICE ROLES IN LAKE MARY, FL!

3 DAYS ONSITE, 2 DAYS REMOTE - EQUIPMENT PROVIDED

• Provides quality customer service and support to customers on a daily basis, including phone interaction, problem resolution and account transaction processing in a timely manner.

• Under direct supervision, performs less complex operational tasks in a product or functional area, including processing, balancing, settling and servicing all types of security transactions.

• Responds to customer inquiries. Investigates and corrects errors in customer accounts and statements.

• Responds to customer verbal and/or written inquiries.

• Records details about customer inquiries. Helps resolve complicated customer complaints.

• Coordinates and expedites customer inquiries to other departments for resolution.

• Familiarity with MS Office required.

Additional Skills & Qualifications:

-Minimum of HS Diploma or GED required.

-Elevated call center customer service experience - inbound preferred

-High level of professionalism

-Clear communication skills

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• § Medical, dental & vision

• § Critical Illness, Accident, and Hospital

• § 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

• § Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• § Short and long-term disability

• § Health Spending Account (HSA)

• § Transportation benefits

• § Employee Assistance Program

• § Time Off/Leave (PTO, Vacation or Sick Leave)

  About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.