Job Information
United Site Services Inside Sales Representative - Inbound in Westborough, Massachusetts
About USS
USS has grown steadily over the past two decades, and with more places to go, we’re not slowing down anytime soon. We’re building the only coast-to-coast network of essential site services with offerings including portable restrooms, hand hygiene solutions, temporary fence and more. When you join the sales organization at USS, you have the unique competitive advantage of representing the largest player in the portable sanitation space as well as the industry leader in professionalism and service quality. Our customers' needs are fast paced and immediate, so there is never a shortage of leads at your fingertips and new business to acquire. If this sounds like an exciting challenge you’re ready to take on, then apply today to Go Places with USS!
Primary Purpose
The Inbound Inside Sales Representative (IISR) is an essential partner in the USS selling and customer experience process. The IISR is responsible for handling the inbound sales volume for all tiers of customers, properly qualifying and managing each call to close orders, up-sell and cross-sell products. This position has a clear understanding of the entire USS sales process, the ability to identify customer ranking and potential, and the rules of engagement for handling the sale. The IISR is a critical player in opportunity management within Salesforce and the proper flow of each transaction and inquiry. This position offers world-class service with clarity, energy, and immediacy for every customer interaction.
Essential Functions
Demonstrate strong safety awareness and leadership to Identify potential customer growth opportunities for sales
Expand awareness to educate, ask for referrals, identify new opportunities and develop account intelligence
Upsell and cross-sell all product offerings available in the specific market
Handle daily calls effectively while adhering to assigned schedules
Manage inbound emails and cases effectively
Hold professionally engaging conversations over the phone and via email
Coordinate with various departments to ensure customer requests are handled appropriately and timely. Act as liaison between customers, sales, field operations, and office personnel to resolve general inquiries & issues for all customers
Be aware of competitor activities in the region and assess opportunities for business development
Work to revenue targets and KPI's as set by Supervisor
Establish a quality relationship with all other Sales positions and leaders as needed
Develop sales strategies to capitalize on inbound call wins and volume growth
Keep up to date with industry news to identify opportunities for new business
Maintain a comprehensive knowledge of all USS products and services
Produce quotes and orders through Salesforce
Document sales activities and leverage business intelligence through Salesforce.com; Know the critical steps of projects and project management
Perform other duties as required
Qualifications
QUALIFICATIONS
EDUCATION
Min/Preferred Education Level Description
Minimum High School or GED or equivalent combination of education and experience
EXPERIENCE
Minimum Years of Experience Maximum Years of Experience Comments
3 of related sales or customer experience preferred
ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES
Ability to navigate Salesforce.com effectively and efficiently; Adding: Projects, Contacts, Accounts, other applicable data entry
Champion, demonstrate and uphold our values: Easy, Safe, & Clean
Demonstrate a desire to succeed and win with a positive and professional attitude as well as grow career opportunities
Strong PC proficiency (Microsoft Office, CRM, etc.)
Salesforce proficiency experience a plus
Customer care and sales experience, including customer relationship development and referral generation
Ability to solution sell-through value alignment to differentiate USS offerings from the competition
Teamwork with all sales channels and operations
Lead Sourcing
Closing and Negotiating
Time Management
Organization
Excellent follow up skills (leads, issue resolution, etc.)
Strong written and verbal communications
Decision making and problem solving
Other required skills: Presentation skills, building relationships, negotiation, results driven, capable of achieving sales targets
Physical Requirements
PHYSICAL REQUIREMENTS
Demand Frequency
Sit while answering phones or reply to emails Constant
Use hands and fingers to handle, control or feel objects tools or controls Frequent
Repeat the same movements when entering data Frequent
See details of objects that are less than a few feet away Constant
Speak clearly so listeners can understand Constant
Understand the speech of another person Constant
Focus on one source of sound and ignore others Frequent
Hear sounds and recognize the difference between them Frequent
See differences between colors, shades and brightness Frequent
Benefits Summary
All full-time employees working an average of 30 hours or more per week are eligible for the below benefits. Part-time employees may be eligible for similar benefits.
Paid Time Off (pro-rated for Part-Time employees)
Paid Holidays
Medical/Pharmacy
Dental
Vision
100% Employer-Paid Short-Term Disability
100% Employer-Paid Long-Term Disability
100% Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
Voluntary Employee Life & Accidental Death and Dismemberment
Voluntary Spousal Life
Voluntary Dependent Life
Hospital Indemnity, Accident and Critical Illness
Commuter/Transit Account
Healthcare Flexible Spending Account
Dependent Care Flexible Spending Account
Health Savings Account
401(k) with employer match
100% Employer-Paid Employee Assistance Program (EAP)
Employee Discounts
Salary Range
$17.55 – $33.65 / hour
Pay Transparency Statement
At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.
EEO Statement
EEO STATEMENT
United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity or expression , age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.
United Site Services
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