Massachusetts Veterans Jobs

About USS

United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs.

Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.

By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.

Primary Purpose

About USS

Looking for a new opportunity where you can make an impact? At USS, we’re working to change the perception of the portable sanitation industry and bring awareness to the essential services we provide every day to communities across the nation. USS has grown steadily over the past two decades, and with more places to go, we’re not slowing down anytime soon. We’re continuing to build a talented team to make up our HQ functions that can grow and go there with us. If you thrive in a fast-paced environment and want to play a pivotal role in evolving an industry, then apply today to Go Places with USS!

PRIMARY PURPOSE

The Solutions Group Manager is an essential leadership role to ensure our dedicated team of USS Solutions Group Specialists provide a world-class customer experience for one of our top A++ ranked customers. The Manager will be responsible for leading the team in providing a seamless order-to-cash experience, ensuring their needs from sales, service, and billing are handled with speed, efficiency, clarity, and quality.

Essential Functions

ESSENTIAL FUNCTIONS

• Establish and maintain quality relationships with National Account Manager, Account Representatives to ensure partners have thorough knowledge of the customer’s business model and account details to effectively lead the team to deliver a seamless order to cash experience

• Serves as the subject matter expert on all USS products and their customer’s account details, monitoring team’s communication with the customer, providing continuous coaching and development to the team via regular feedback and training opportunities.

• Sets example of urgency and ownership with team daily, while leading by example to ensure all customer requests are followed through to resolution in a complete and thorough fashion

• Regularly monitors KPIs, continuously evaluates performance trends, and implements plan to quickly improve team’s performance.

• Provide swift, customer-centric resolutions for A+ customer escalations, ensuring SLA standards are consistently delivered.

• Generate monthly metrics and scorecard reporting, identifies trends, seeking out areas for continuous improvement, suggesting tactics that improve efficiencies, the customer experience, and enable revenue generation and growth.

• Train, manage, coach, and develop the team as subject matter experts on all USS products and customer account details.

• Plan, prepare, and track the team's daily work schedules, ensuring optimal coverage to meet the customer’s business needs.

• Build and maintain strong interdepartmental relationships within Customer Experience, USS Operations, National Accounts, and across USS departments to provide an exceptional customer experience to ensure customer requests are handled appropriately and in a timely fashion.

• Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES

This position has supervisory responsibilities

Qualifications

QUALIFICATIONS

EDUCATION

Min/Preferred

Education Level

Description

Minimum

2 Year / Associate Degree

Preferred

4 Year / Bachelors Degree

Business Administration, Marketing or Other related field

EXPERIENCE

Minimum Years of Experience

Maximum Years of Experience

Comments

3

in customer facing sales roles or equivalent combination of education and experience.

ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrate an entrepreneurial spirit; thrive on and seek out change while fostering that spirit within the team

• Deep knowledge of USS products and services

• Results-oriented leader that is invested in developing their team and fosters success

• Ability to work successfully under tight deadlines

• Experience in working with high profile accounts or customers

• Proven ability to train and lead others

• Hold professionally engaging conversations over the phone and via e-mail

• Strong problem-solving skills and solution oriented

• Strong PC proficiency (Microsoft Office, CRM, etc.)

• Positive and professional leadership

• Coaching and development

• Customer relationship management

• Ability to sell value to differentiate USS offerings from the competition

• Quality listening and communication

• Time management and organization

• Excellent follow-up skills

• Strong decision making and problem-solving abilities

Physical Requirements

PHYISCAL REQUIREMENTS

Demand

Frequency

Sit while answering phones or reply to emails

Constant

Use hands and fingers to handle, control or feel objects tools or controls

Frequent

Repeat the same movements when entering data

Frequent

See details of objects that are less than a few feet away

Constant

Speak clearly so listeners can understand

Frequent

Understand the speech of another person

Frequent

Focus on one source of sound and ignore others

Frequent

Hear sounds and recognize the difference between them

Frequent

See differences between colors, shades and brightness

Frequent

Benefits Summary

All full-time employees working an average of 30 hours or more per week are eligible for the below benefits. Part-time employees may be eligible for similar benefits.

• Paid Time Off (pro-rated for Part-Time employees)

• Paid Holidays

• Medical/Pharmacy

• Dental

• Vision

• 100% Employer-Paid Short-Term Disability

• 100% Employer-Paid Long-Term Disability

• 100% Employer-Paid Employee Basic Life & Accidental Death and Dismemberment

• Voluntary Employee Life & Accidental Death and Dismemberment

• Voluntary Spousal Life

• Voluntary Dependent Life

• Hospital Indemnity, Accident and Critical Illness

• Commuter/Transit Account

• Healthcare Flexible Spending Account

• Dependent Care Flexible Spending Account

• Health Savings Account

• 401(k) with employer match

• 100% Employer-Paid Employee Assistance Program (EAP)

• Employee Discounts

Salary Range

$65,000.00 – $125,000.00 / year

Pay Transparency Statement

At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.

EEO Statement

EEO STATEMENT

United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity or expression , age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.