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Amazon NPI Engineer, Deployment Readiness in Westborough, Massachusetts


Amazon is building the next generation software, hardware, and processes that will run the global network of fulfillment centers that move many millions of units of inventory, and ensure that customers get what they want when we promised. We do this by building automated solutions to handle things that technology does well, while relying on people to handle things that humans do well. We are constantly innovating in the ways we are automating and accelerating the delivery of products and packages which includes building custom hardware and applying robotics, autonomy, supply chain optimization, machine learning, manipulation, image processing, and real-time data processing using distributed systems.

The WW Technology Deployment org is seeking a talented and solutions-oriented NPI Deployment Engineer to contribute to delivering transformational innovation to the business. You will be part of a team with the mission to ensure that robotics technologies maturing through the development pipeline are vetted and tested in the field, during Alpha and Beta deployments, to identify and resolve issues upstream before deployments at scale. This role is a key part of a technical team, with the following responsibilities:

Key job responsibilities

• Participate in strategic Deployment Readiness projects with significant technical depth and breadth;

• New Product Introduction (NPI) Engineer acts as the subject matter expert for deploying, integrating, optimizing, and implementing new Robotics solutions during pre-GA phases;

• Provide iterative feedback on Work Instructions and execution plans to achieve consistent outputs;

• Maintain and follow-up on action plan(s);

• Manage large third-party installation teams during the execution of Alpha and Beta deployments;

• Resolve field issues and ensure root causes are addressed;

• Ensure compliance with safety and quality standards;

• Drive alignment of New Product Introduction strategy with internal stakeholders and external partners;

• Lead field trials, contribute to deployment guidelines and test plans/procedures in order to get Amazon Robotics solutions certified and deployed;

• Traveling requirement for this role is up to 75%

A day in the life

Amazon offers a full range of benefits that for you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

  1. Medical, Dental, and Vision Coverage

  2. Maternity and Parental Leave Options

  3. Paid Time Off (PTO)

  4. 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

We are open to hiring candidates to work out of one of the following locations:

Westborough, MA, USA

Basic Qualifications

  • Experience in automating, deploying, and supporting large-scale infrastructure

  • Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust

  • Experience with Linux/Unix

  • Experience with CI/CD pipelines build processes

Preferred Qualifications

  • Experience with distributed systems at scale

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit