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DHL Express, Inc. Operations Supervisor - Freight Forwarding (Westborough, MA) in Westborough, Massachusetts

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

We currently have a need for an Operations Supervisor . This position will be responsible for establishing and executing the policies and procedures necessary to manage the physical manipulation of cargo within, into, and out of the Hub. This candidate will also ensure that the entire process meets customer and internal requirements and is completed in an organized, efficient and safe manner. The Operations Supervisor will lead, coach, uplift, develop, and support our agents, making sure the team meets their operational targets while still maintaining a phenomenal Customer Service.

Key Responsibilities:

  • Manages and coordinates Hub operational activities to ensure the safe, timely and cost effective processing of shipments

  • Implements and directs quality control for all operational areas

  • Directs and ensures compliance with established DHL corporate, hub, gateway or terminal warehouse Hub/Gateway, and airline policies, procedures and standards in accordance with government regulations

  • Establishes and maintains a record keeping system for all Hub operations regarding volume, damages, safety incidents, productivity, etc.

  • Communicates with some or all of the following: systems operations control, flight control, maintenance control, facilities maintenance, sort, ramp, airport police, fire and rescue, and US customs, and agriculture to ensure efficient and safe operation of the Hub

  • Oversees the loading and unloading of any of the following: trucks, trailers, air containers, or airline pallets

  • Supervises the identification and segregation of non-conforming and dangerous goods cargo and informs the applicable department according to proper processes and procedures

  • Supervises 15-25 subordinates; responsible for hiring, coaching, training, and developing staff

Skills & Qualifications:

  • Typically requires BS/BA and 2-6 years’ experience in related field, including at least 2 years of supervisory experience

  • Must pass Criminal Background Check(Includes Driving Record) and Drug Screen

  • Professional presentation with customer facing experience required

  • Proficiency with Microsoft Office, database and web-based applications

  • Creative and innovative thinking in bringing successful resolutions to high-impact, and complex problems

  • Must have excellent communication skills – both written and presentation

  • Must be able to work under pressure, multitasking, and meet all assigned deadlines in a fast pace environment

  • Excellence in organizational management with the ability to coach local stations staffs, manage and develop high-performance teams, while implementing program strategies

  • Deep knowledge of route structuring/industrial engineering

  • Analytic and decisive decision maker with the ability to prioritize and communicate to staff, key objectives and tactics necessary to achieve organizational goals

  • Ability to show examples of previously having led transformation projects and program development

  • Action-oriented, entrepreneurial, flexible, and innovative approach to operational management

  • Passion, extremely image-conscious, integrity, positive attitude, mission-driven, and self-directed

  • Viewed as expert in functional or business area within DHL

  • Deals with cross-cultural tactical issues

Employee Benefits & Incentives

DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry They include:

  • Competitive Pay

  • Bonus/Incentive Programs

  • Retirement Savings – 401K with company match

  • Medical, Dental, Vision, well-being programs

  • Tuition Reimbursement

  • Generous Paid Time Off – Starting at 4 Weeks (PT/FT)

  • Paid Leave

  • Employee Discount Program

  • Employee Assistance & Work Life Program

  • Outstanding training opportunities

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.