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eClinicalWorks Quality Assurance Auditor in Westborough, Massachusetts


We are eClinicalWorks. We are a privately held leader in healthcare IT, providing comprehensive, cloud-based EHR/PRM solutions to medical professionals worldwide to improve workflows and reduce the risk of physician burnout. We care. We are committed to positive change. And that’s where you come in.

Do you value creativity and innovation? Great, so do we. At eClinicalWorks, we share a passion for improving healthcare through dedication, education, and teamwork.

Everyone has that one thing they’re really good at. We value your talent and want you to join our fast-paced, fun, and culturally diverse environment. Ready to make a difference? Apply today.

The Quality Assurance Auditor is responsible for conducting internal audits and preparing reports of findings as part of the Quality Assurance Department’s audit program for quality assurance testers. The Quality Assurance Auditor will audit software testers to ensure compliance with standard operating procedures and key performance indicators.

Job Functions/Responsibilities• Perform quality assurance audits to ensure quality assurance testers meet internal and external requirements and standards• Define QA auditing policies, vision and objectives• Evaluate and improve existing QA audit tools and processes• Create, measure, and report key metrics for the performance of the QA Department software testers• Prepare audit reports and memorialize results (including failures and deviations)• Identify potential risks and opportunities for education and training as a result of the identification of such risks• Recommend changes to improve processes and strengthen compliance controls• Maintain audit statistics and documentation for review and tracking purposes • Prepare and present audit reports to Quality Assurance leadership and to the Compliance Office and work with leadership to develop and implement corrective actions as appropriate

Detailed Job Functions/ResponsibilitiesDetailed Job Functions/Responsibilities• Develop and monitor quality assurance audit processes• Evaluate QA software testers work product against standard operating procedures and company requirements• Identify possible errors and areas of improvement• Evaluate statistics• Analyze specifications and statistical data• Continuously improve upon QA processes

Experience/Education RequirementsRequirements - Read Only• Bachelor’s Degree required; audit experience strongly preferred• Adheres to all company policies and mandatory compliance protocols as required by eCW

Other Skills/Abilities• Team player attitude• Organized with attention to detail• Sound data entry skills• Excellent telephone etiquette• Strong verbal and written communication skills• Ability to work in a fast-paced work environment• Sound analytical and problem-solving skills• Strong computer skills and familiarity with Microsoft Office Tools

eClinicalWorks is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences that bring us together and help create a healthy world.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)