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Massage Envy Sales & Customer Service Associate in Westborough, Massachusetts

Massage Envy Westborough provides whole body wellness services.

We are looking for a customer-oriented sales associate. A sales/customer service associate will act as a liaison, provide product/services information, set appointments and provide sales recommendations. The best associates are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Problem-solving comes naturally to our associates.

Responsibilities

  • Generate sales (memberships, product & add-ons); match or exceed goals assigned

  • Manage large amounts of incoming calls

  • Identify and assess customers’ needs to achieve satisfaction

  • Provide accurate, valid and complete information by using the right methods/tools

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

  • Keep records of customer interactions, process customer accounts and file documents

  • Follow communication procedures, guidelines and policies

  • Take the extra mile to engage customers

  • Ability to work alone on shifts and handle any customer interactions

  • Fast learner

Skills

  • Proven customer support experience or experience as a client service representative

  • Spa and sales experience is a plus!

  • Track record of over-achieving quota

  • Strong phone contact handling skills and active listening

  • Efficient in working with computers

  • Customer orientation and ability to adapt/respond to different types of characters

  • Excellent communication and presentation skills

  • Ability to multi-task, prioritize, and manage time effectively

  • High school degree

  • Benefits

  • Hourly pay PLUS sales commissions for Wellness Program sales, enhancements and retail sales

  • Holiday bonuses

  • Free Monthly massages and facials

  • Schedule Flexibility 1 weekend shift a must, flexability M-F (day, mid, night)

What it Takes to Succeed:

We Believe Our Differences Make Us Better

  • Training to help you grow and refine your sales and customer service skills.

As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:

  • Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.

  • Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.

  • Driving member retention through outreach via phone and email to current members.

  • Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.

  • Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.

We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:

  • Sales superstars who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience.

  • People of integrity ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn’t the easy thing).

  • Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.

  • Masters of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience.

  • Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.

  • Great teammates who can work well with others in a fun and fast-paced environment.

  • Supporters of total body care with a general knowledge of massage and skin care services.

We Believe Our Differences Make Us Better

We're excited to hear from everyone with the skills, experience, and passion to do a great job. We do not unlawfully discriminate against any applicants or employees on any applicable legally protected basis, including race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you.

*Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.

Job ID: 2023-185379

External Company URL: www.massageenvy.com

Street: 18 Lyman Street

Post End Date: 2/28/2023

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