Job Information
Securitas Security Services USA, Inc. Security Operations Manager in Westborough, Massachusetts
The Security Operations Manager is a key leadership role responsible for project planning, client relations, staff development, and ensuring top-tier service delivery. You'll oversee project coordination to meet our commitments, work closely with the client, and lead teams to success, all while managing resources effectively.
Why Securitas?
Growth is not just a possibility here-it's a guarantee for those who show dedication, drive, and uphold our core values. We are seeking a Security Operations Manager who is ready to make a difference, support our District Managers and Site Security Leads, and lead key projects to success.
If you are ready to take on this challenging and rewarding role and be part of a performance-driven culture of purpose, execution, and belonging, we want to hear from you. Be part of our
journey to make the world a safer place.
Compensation and Benefits :
Depending on experience, Securitas will offer a starting salary of $ 90,000 , in addition to a full benefits package that includes:
Medical, dental, vision, and life insurance
5 PTO days & 401K
Schedule : Friday/Saturday 2pm-12am | Sunday/Monday 10pm-8am | Must be flexible/adaptable for other days and shifts, as needed.
Responsibilities :
Team Leadership & Supervision :
Supervise and coordinate the activities of security personnel, including guards and security operators.
Manage staff schedules to ensure adequate coverage and optimal security at all times.
Conduct regular briefings and training for security staff on emergency procedures, safety protocols, and incident response.
Access Control & Facility Security :
Oversee the implementation of access control measures to secure facilities and restricted areas.
Monitor the use of security equipment, including CCTV systems, alarms, metal detectors, and access control systems.
Conduct regular security audits and inspections to identify vulnerabilities and recommend improvements.
Incident Management & Response :
Respond promptly to incidents, such as security breaches, thefts, or emergencies, and coordinate appropriate actions.
Conduct initial investigations into incidents and prepare detailed reports for senior management.
Collaborate with law enforcement and emergency responders as needed.
Policy & Compliance Enforcement :
Ensure all security protocols and procedures are followed by security personnel.
Maintain compliance with company policies, safety regulations, and local laws.
Regularly review and update security policies and procedures to reflect best practices and emerging threats.
Communication & Reporting :
Serve as a liaison between security staff and senior management, communicating key issues and developments.
Prepare and present reports on security incidents, key performance metrics, and trends to senior leadership.
Communicate effectively with stakeholders regarding ongoing incidents and security concerns.
Risk Assessment & Mitigation :
Conduct regular risk assessments to identify physical security vulnerabilities and threats.
Develop and implement mitigation strategies to minimize risks and enhance safety measures.
Coordinate and participate in emergency drills and safety training sessions.
Other responsibilities:
Manage daily Security Officer operational staffing requirements and administrative functions, meeting business goals and objectives for assigned locations.
Conduct quality assurance inspections, monitor, and manage the Security Officers at the assigned clients.
Ensure subordinate supervisors understand and deliver orders, ensure sufficient resources are available to support and/or establish posts in a timely fashion, and are appropriately filled according to contract requirements and post orders.
Oversee the training and operational employment of Security Officers
Ensure the highest standards of conduct, appearance, performance, and training are being always met.
Keep the District Managers and the Site Security Leads apprised of contract performance by accurately communicating the status of compliance and identifying any deficiencies in a timely manner.
Qualifications & Experience :
Associate's Degree and 3 years of responsible experience in the security industry and/or business management, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
Experience in scheduling, operations, or other functions of the security industry is required. Law Enforcement and/or Military is a plus.
Current state driver's license, clean driving record (no points in prior 3 years), and ability to safely operate a Company vehicle required.
Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
Demonstration of strong customer service orientation required, with the ability to effectively resolve client issues in a professional and service-focused manner and to de-escalate situations before they become hostile or unpleasant required.
Outstanding verbal and written communication skills are required including the ability to write effective and concise reports in neat, legible handwriting.
Must have a high level of technological acumen or mastery of Microsoft Office software, Salesforce, HRIS Platforms, and other web-based management platforms.
Professional, articulate; and able to use good independent judgment and discretion.
Ability to effectively enforce post orders, security standards, and company policies equitably and consistently.
Experience in hiring, developing, motivating, and retaining quality staff.
Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required.
Candidate must be available to work outside the normal shift schedule on an as-needed basis and must be accessible by phone 24/7 for emergency response.
Ready to Make an Impact ?
If you're a driven leader with a passion for operations management and making a difference, we want to hear from you. Join Securitas, where your career growth and success are not just supported-they're celebrated. If this sounds like the right opportunity for you, apply today!
Company Website: https://www.securitasinc.com
Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.
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About Us
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.
About the Team
Our Company Mission:
Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.
Our Values:
Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.
Integrity:
Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.
Vigilance:
Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.
Helpfulness:
As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.
Securitas Security Services USA, Inc.
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