Massachusetts Veterans Jobs

Description

Amazon Robotics designs, manufactures and implements cutting edge technologies within operations centers at the heart of Amazon’s core business. We are seeking exceptional and self-motivated individuals to support the Amazon Robotics system - ensuring optimal safety performance of critical global operations.

In this role, you will diagnose high-impact issues affecting the safety of Amazon’s operations and personnel, utilizing advanced trouble-shooting tools and procedures. Successful candidates will possess a blend of strong safety knowledge, trouble-shooting capabilities and customer-facing skills, along with a passion for cutting edge technology.

Location may be Westborough, MA or North Reading, MA.

Key job responsibilities

• Leverage Support processes, systems and tools to resolve safety related technical problems.

• Track issues through resolution phase, engaging technical subject matter experts and Safety Manager, as needed.

• Manage, prioritize, and respond to cases within defined SLA’s.

• Provide technical guidance to Fulfillment Center Operations, Safety and Maintenance teams to troubleshoot operational challenges.

• Provide prompt, efficient, detailed, customer-oriented service to our internal Amazon Customer.

• Create and maintain problem resolution procedures and identify need for new tools to support existing solutions.

• Work with Engineering (SW/HW), Global Support (HSE/ARTS) and Amazon WHS teams to understand safety issues and solution options. Use good judgement skills for decision-making and escalate to RSE Safety Manager as required.

• Compile data to facilitate analysis by the Safety team.

• Contribute to and approve safety Design Reviews, Solutions layouts, and Risk Assessments, as required.

• Evaluate installed systems during alpha, beta and prior to release for GA to ensure meeting requirements.

• Audit and verify design for as-used and as-maintained for a human-centric design

• Influence design and process for new innovations as a measure of Prevention through Design (PtD)

Basic Qualifications

• Bachelor’s degree in Engineering a related science based field

• 5+ years of experience applying safety principles and addressing safety issues in a manufacturing, warehouse or other operations focused environment

• Knowledge and/or working experience with OSHA regulations, Licensed Machine Safety, and a plus is EU safety standards and standard industry safe work practices

Preferred Qualifications

• Technical problem-solving and analytical skills

• Excellent written and oral communications skills with the ability to communicate effectively with both technical and non-technical stakeholders

• Experience working with escalations requiring rapid response

• Understanding of product safety concepts and techniques

• Proven ability to troubleshoot and identify the root cause of issues

• Proven ability to manage time allocated to specific tasks and escalations

The pay range for this position in Jersey City is $121,100 - 163,700 /yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the Pay Transparency Regulation of Jersey City Municipal Code. Base pay information is based on market location. Applicants should apply via Amazon's internal or external careers site.

The pay range for this position in Colorado is $121,100 - 163,700 /yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the Colorado Equal Pay Act. Base pay information is based on market location. Applicants should apply via Amazon's internal or external careers site.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.