
Job Information
Motion Recruitment Partners Technical Support Specialist in Westborough, Massachusetts
Contract | $20-25/hr | Westborough,MA
Technical Support Tier 1/2 employees play a key role in the customer support function. As Technical Support you are expected to demonstrate strong technical knowledge and a customer service focus for a wide variety of technologies and applications.
Position Description
This support extends to both dedicated hardware and virtualized solutions.
Technical Support Tier 1/2 employees play a key role in the customer support function. As Technical Support you are expected to demonstrate strong technical knowledge and a customer service focus for a wide variety of technologies and applications. Technical Support Tier2 employees play a key role in the overall satisfaction level of our customers.
Position Description
This support extends to both dedicated hardware and virtualized solutions.
Key Responsibilities:
A Technical Support Tier1/2 employee responds to and resolves customer tickets that include questions, requests for services and technical troubleshooting.
Work as part of a team of skilled professionals that together deliver an excellent customer experience.
Be the Hands and feet for the team- anything plugged into the network - contractor will be working on. Infrastructure – provide hands and feet to understand basics in the onsite environments.
Identify and resolve technical issues. Be willing to investigate, learn, and ask questions
Provides on-site support to end-users on a variety of issues.
Managing and troubleshooting Windows OS / Server environments
Managing, troubleshooting, and deploying printers
Identifying and troubleshooting networking issues
Using ticketing software and IT support tools
Must Have - Job Requirements:
Education:
Some college-level training with specialized course work in computer science, personal computer operations or related subject; and A+ and one other technical certification
Experience:
2-5+ years work experience involving computer hardware/software at a technical level.
Qualifications:
Demonstrated proficiency with operating systems, business applications, and computer hardware platforms.
Ability to detect, diagnose, and resolve desktop and portable computer software and hardware failures.
Ability to analyze and assess customers’ service request and provide prompt technical solutions.
Knowledge in firewalls and networking (Switches/Routers) – will have access to get add’l support if needed
Good working knowledge in Microsoft Office 365, Microsoft Exchange, Azure AD and SSO
Customer service skills and trouble-shooting skills.
Need experience with all equipment attached to the desktop; printers; some experience with switches and routers – can call for additional support
Printers – Xerox
Microsoft Suite; initial troubleshooting and can escalate.
MAC support - would be a plus
Soft Skills
Must be able to lift up to 20 pounds – standard PC, etc.
Must have valid driver license
Excellent communication skills
Ability to multitask and prioritize. Must possess a sense of urgency
Complete tasks with discretion and a commitment to confidentiality.
Able to work independently and efficiently to meet customer needs in a timely fashion
Self-motivated, detail-oriented, and organized
Excellent communication (oral and written), interpersonal, organizational, and presentation skills
Qualifications/Certifications – Desired
A+ Certification or equivalent
Network +
CCENT Certifications and/or equivalent
ITIL Foundations or Equivalent Certification a plus
Motion Recruitment Partners
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