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eClinicalWorks Usability Specialist in Westborough, Massachusetts


We are eClinicalWorks. We are a privately held leader in healthcare IT, providing comprehensive, cloud-based EHR/PRM solutions to medical professionals worldwide to improve workflows and reduce the risk of physician burnout.

We care. We are committed to positive change. And that’s where you come in.

Do you value creativity and innovation? Great, so do we. At eClinicalWorks, we share a passion for improving healthcare through dedication, education, and teamwork.

Everyone has that one thing they’re really good at. We value your talent and want you to join our fast-paced, fun, and culturally diverse environment. Ready to make a difference? Apply today.

Usability Analyst

The User Analyst will be responsible for designing and conducting user research, and identifying

the best method based on research goals based on UX Improvements. The Specialist is responsible for all aspects of research (planning, recruiting, moderation, analysis, reporting) for both generative

(participatory design) and evaluative (usability testing) research.

You will be using a variety of user testing methodologies to reveal actionable user insights. You

should also be comfortable working with data, from gathering and analysis through to design and


Responsibilities include (but not limited to):

  • Conduct and manage User Experience studies and projects

  • Consult with the development team throughout the process of implementing UX improvements

  • Work closely with the product management and patient safety team to identify research projects

  • Participate in recruitment activity for user research

  • Promoting user centered design principles and best practice across the organization.

  • Working with data, from gathering and analysis through to design and presentation.

  • Constructing insights gained from user research into formats to enhance organizational understanding of our users – such as personas and user journey maps

  • Travel to User sites to study and report back on UX improvements

Requirements and qualifications

  • BA/BS degree

  • In-depth understanding of UI design, human factors and user centered design processes

  • 2 - 3 years hands on experience performing usability studies in healthcare industry.

  • 2 – 3 experience with qualitative and user-centered design methodologies

  • Working knowledge of quantitative, behavioral analysis and statistics

  • Healthcare experience is preferred.

eClinicalWorks is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences that bring us together and help create a healthy world.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)