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United Personnel Services Customer Service Rep. in Westfield, Massachusetts

WESTFIELD United Personnel is seeking a Customer Service Representative for a local manufacturer in Westfield, MA. This is a full-time, temp-to hire opportunity. The ideal candidate will have experience in customer service, writing orders and pricing, and be a team player who is able to prioritize and multi-task. Scope of Position: Provide assistance to client representatives, customers, and employees while demonstrating a positive attitude. Act as a liaison between Sales Reps, Managers, customers, Technical Service, Engineering, and the Factory. Essential Duties and Responsibilities: ? Answer phone and E-mail inquiries in a timely manner ? Provide information concerning products ? Process incoming orders for unit accuracy, pricing, and shipping information ? Enter orders into Friedman system ? Review information before sending to Credit/Factory ? Identify and resolve inquiries from representatives/customers relating to products ? Guide representatives and distributors in use of Sales Assistant Specifier ? Monitor fax machines for orders ? Maintain an orderly work area ? Keep filing and paperwork up-to-date ? Complete special projects as needed ? Assist other team members when work permits ? Perform similar or related duties as required or requested Required Qualifications : Position Requirements: ? High School Diploma or GED ? Experience in writing orders and pricing a plus ? Able to use computer software including Excel, Outlook, PowerPoint, and Word ? Ambitious, organized, and detail-oriented ? Team player who works well with others ? Able to function under pressure ? Able to prioritize and multitask ? Must understand and adhere to Company policies Temp to hire $16-18/hr 1st shift To Apply: Please let them know you heard about this opportunity from MassHire Franklin Hampshire Career Center. Good Luck!