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Baystate Health Supervisor Cardiac Services in Westfield, Massachusetts


The Supervisor of Cardiology and Stress Testing is responsible for implementing the Health Systems mission, vision, and values by providing the overall assessment of strategic and operational planning, coordination, staff development, customer satisfaction, and quality of services delivered within Cardiology and Stress Testing. This position requires knowledge of cardiac physiology and strong supervision skills.

Job Responsibilities:

1) Supervises daily operation of the Cardiac Services at Baystate Noble Hospital. Coordinates Staffing and schedules equitably. Develops efficient turnaround between test scheduling, performance, and report (Stress & Imaging) generation. Resolves problems and knows how to refer decisions to others.

2) Staff development and supervision. The hiring of new personnel. Directs and supervises staff. Ensures productivity and monitors performance. Promotes staff development and evaluates performance annually. Disciplines employees as necessary in compliance with BH policies. Assists management with formal and informal communication. Develops and maintains policy and procedural manuals—partners with management to implement regional models of care for stress testing and nuclear imaging.

3) Assists Management with fiscal operations of the departments. Assists in yearly capital and operating budget. Ensures Charge capture as applicable. Monitors each lab's productivity and makes appropriate adjustments based on volume, supply usage, and quality.

4) Quality improvement and Control. Monitors customer satisfaction through Patient Experience. Educates and modifies practice as necessary to improve compliance. Ensures equipment safety and follows policy for maintenance.

5) Strategic Planning. Collaborate with medical leadership and management regarding departmental goals regarding service lines and hospital strategic plans. Collaborates with Regional Manager and Service Line Leaders. Partner with management to develop a positive relationship within the medical community to improve the H&V Program image/integrity of the department. Develops and maintains excellent customer and team relationships.

Required Work Experience:

1) 3-5 Years Supervisory Experience

Preferred Work Experience:

None listed

Skills and Competencies:

Preferred applicants with Cardiac Services Experience, including but not limited to procedure process and scheduling of IP/OP throughput and prioritization. Leadership experience preferred.

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.



Associates of Science (Required), Bachelor of Science


Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

Ab out Baystate Health

Baystate Health (BH) is one of New England’s leading and largest integrated health care organizations, serving a population of nearly one million people throughout western New England. With roots dating back to the founding of Springfield City Hospital in 1873, Baystate Health has been providing high-quality and compassionate health care in western Massachusetts for more than 145 years. With more than 12,000 employees, a medical staff of nearly 3,100 physicians, and a net patient service revenue of more than $1.4 billion, the ever-growing health system includes five Massachusetts hospitals and the Baystate Mary Lane Outpatient Center in Ware:

  • Baystate Medical Center in Springfield

  • Baystate Children’s Hospital (located at Baystate Medical Center)

  • Baystate Franklin Medical Center in Greenfield

  • Baystate Wing Hospital in Palmer

  • Baystate Noble Hospital in Westfield