Group 1 Automotive Automotive Service Dispatcher - Mercedes-Benz of Westwood in Westwood, Massachusetts
Mercedes-Benz of Westwood is part of fast growing Group 1 Automotive, a leader in automotive retail and we are looking to add a SERVICE SHOP DISPATCHER to work in our world class service facility. Our well organized dispatcher will be a team player distributing work to 40 plus technicians. Our Service Shop Dispatcher will be a team player the enjoys interacting with our clients and associates through out the day.
In addition to competitive pay, we offer our associates the following benefits:
Health, Dental, Vision, Life, and Disability insurance
401(k) plan with company match
Employee Stock Purchase Plan
Employee Vehicle Purchase Program
Professional work environment, with job training and advancement opportunities
Some things about the position...
Tracks shop workload to ensure timely repairs.
Dispatches work based on Technician's skill level and promise time to ensure vehicle is fixed correctly the first time on time. Ensures 100% customer satisfaction.
Tracks technician productivity to ensure fair distribution of work.
Maintains a service scheduling form (route sheet) on an accurate and continuous basis.
Checks and monitors progress of repairs throughout the day. Notifies ASM/Managers of potential production problems.
Maintains communication with ASM's, Management and Technicians regarding job status.
Provides additional vehicle condition information to the technical staff as needed.
Properly documents repair order changes.
Ensures that the flat rate time or other required timekeeping according to the service department and/or manufacturers procedures has been met.
Conducts all business with sincerity, honesty and genuine concern for customers.
Books outlines on RO's as the Technician completes the job.
Uses appropriate billing tools and follows all Manufacturer, State and Federal requirements.
Conducts business with sincerity, honesty and genuine concern for customers.
Tracks of all carryovers ensuring timely completion of vehicle repairs.
Pre-schedules appointments for all special ordered parts.
Monitors the status of special order parts on a daily basis.
Reports to management any situation or condition that would jeopardize the safety, welfare, or integrity of the dealership, its customers or employees.
Assists Service Management whenever necessary.
Two (2) or more years’ experience as a dispatcher for an automotive dealership/service department preferred
Previous technician or technical experience a plus!
Understanding of the service work-flow process
Proficient at operating a personal computer including Microsoft Office: E-mail, Excel and Word.
ADP/CDK Dealer Services Experience a plus.
Ability to work independently and be self-motivated.
Great attitude with high-energy personality.
Excellent customer service skills.
Professional appearance and work ethic.
Strong attention to detail.
Ability to work well in a process driven environment.
Outstanding communication skills, both verbal and written.
High school diploma or equivalent.
Valid driver license in the state that you will work and a good driving record.
Group 1 is a Fortune 500 company that offers a team environment, great benefits and ongoing training and support for its associates. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect- now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.
All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment
Group 1 Automotive is an Equal Employment Opportunity Employer.
External Company Name: Group 1 Automotive, Inc.
External Company URL: http://www.group1auto.com
Street: 425 Providence Hwy
Post End Date: 10/7/2022