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Group 1 Automotive Automotive Service Dispatcher - Mercedes-Benz of Westwood in Westwood, Massachusetts

Mercedes-Benz of Westwood is part of fast growing Group 1 Automotive, a leader in automotive retail and we are looking to add a SERVICE SHOP DISPATCHER to work in our world class service facility. Our well organized dispatcher will be a team player distributing work to 40 plus technicians. Our Service Shop Dispatcher will be a team player the enjoys interacting with our clients and associates through out the day.

In addition to competitive pay, we offer our associates the following benefits:

  • Health, Dental, Vision, Life, and Disability insurance

  • 401(k) plan with company match

  • Paid Time-Off

  • Employee Stock Purchase Plan

  • Employee Vehicle Purchase Program

  • Professional work environment, with job training and advancement opportunities

Some things about the position...

  • Tracks shop workload to ensure timely repairs.

  • Dispatches work based on Technician's skill level and promise time to ensure vehicle is fixed correctly the first time on time. Ensures 100% customer satisfaction.

  • Tracks technician productivity to ensure fair distribution of work.

  • Maintains a service scheduling form (route sheet) on an accurate and continuous basis.

  • Checks and monitors progress of repairs throughout the day. Notifies ASM/Managers of potential production problems.

  • Maintains communication with ASM's, Management and Technicians regarding job status.

  • Provides additional vehicle condition information to the technical staff as needed.

  • Properly documents repair order changes.

  • Ensures that the flat rate time or other required timekeeping according to the service department and/or manufacturers procedures has been met.

  • Conducts all business with sincerity, honesty and genuine concern for customers.

  • Books outlines on RO's as the Technician completes the job.

  • Uses appropriate billing tools and follows all Manufacturer, State and Federal requirements.

  • Conducts business with sincerity, honesty and genuine concern for customers.

  • Tracks of all carryovers ensuring timely completion of vehicle repairs.

  • Pre-schedules appointments for all special ordered parts.

  • Monitors the status of special order parts on a daily basis.

  • Reports to management any situation or condition that would jeopardize the safety, welfare, or integrity of the dealership, its customers or employees.

  • Assists Service Management whenever necessary.

You need...

  • Two (2) or more years’ experience as a dispatcher for an automotive dealership/service department preferred

  • Previous technician or technical experience a plus!

  • Understanding of the service work-flow process

  • Proficient at operating a personal computer including Microsoft Office: E-mail, Excel and Word.

  • ADP/CDK Dealer Services Experience a plus.

  • Ability to work independently and be self-motivated.

  • Great attitude with high-energy personality.

  • Excellent customer service skills.

  • Professional appearance and work ethic.

  • Strong attention to detail.

  • Ability to work well in a process driven environment.

  • Outstanding communication skills, both verbal and written.

  • High school diploma or equivalent.

  • Valid driver license in the state that you will work and a good driving record.

Group 1 is a Fortune 500 company that offers a team environment, great benefits and ongoing training and support for its associates. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect- now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.

All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment

Group 1 Automotive is an Equal Employment Opportunity Employer.



ID: 2022-25783

External Company Name: Group 1 Automotive, Inc.

External Company URL:

Street: 425 Providence Hwy

Post End Date: 10/7/2022