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Citizens Privacy Analyst in Westwood, Massachusetts


As the Privacy Analyst, you will execute the Privacy Office strategy for compliance with existing and new laws and regulation. Working with the team of privacy professionals and developing cross function business relationships, will foster an open and honest risk management and compliance culture within Citizens. This includes executing strategy for compliance, providing oversight of the Privacy Program, and providing guidance and expertise to all Citizens Business Lines/Divisions. Will Manager will evaluate and manage privacy related risks, supporting privacy related standards, policies, procedures, and providing privacy guidance on all privacy related concerns across the bank.

Job Duties:

  • Execute the cross functional, bank wide strategy for compliance with all applicable existing and emerging regulations and laws, and future Federal and State laws as they are enacted.

  • Provide guidance, oversight, and challenge to Business Lines/Divisions on privacy related risks, issues, and concerns

  • Partner with Business Lines/Divisions to ensure timely identification, mitigation, resolution and escalation of existing and emerging privacy risks and issues

  • Collaborate with Business Lines/Divisions to assess privacy related controls to ensure compliance with applicable laws, rules, and regulations

  • Perform independent privacy risk assessments of regulations and laws (e.g. GLBA, GDPR, CCPA and other frameworks and guidance) to evaluate risks and propose mitigation controls/strategies

  • Conduct credible review and challenge of privacy risks as identified and/or classified by First Line of Defense

  • Develop, execute and analyze key risk metrics to identify emerging and potential privacy risks, trends, and issues, and escalate, appropriate.

  • Partner with NFRM Oversight and Compliance to influence improvement in risk culture, privacy risk profile and control effectiveness.

  • Support Chief Privacy Officer in development, maintenance and enhancement of the Privacy Program, as appropriate.

  • Project manage various initiatives designed to mature the program and enable compliance.

  • Spearhead awareness and readiness initiatives design to foster a culture of preparedness and privacy knowledge across the company.

  • Meticulously and continuously manage internal reporting needs to support the Privacy team and reporting obligations.

Required Skills/Experience:

  • 2+ years Privacy, Compliance, or Risk experience

  • Working knowledge of privacy related risks associated with a banking or financial institution as well as experience working in and/or building effective privacy programs.

  • Attention to detail, work as part of a team and as an individual contributor

  • Familiarity with reading and enabling regulations, laws, and statutes.

  • Project management experience is preferred.


  • Bachelor’s degree in relevant field required

Hours & Work Schedule: Hybrid 3 days in the office/ 2 remote

  • Hours per Week: 40

  • Work Schedule: Monday-Friday

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth