Massachusetts Veterans Jobs

HYBRID Customer Service Agent

(Quincy, MA) - Shift Flexibility Needed (See below)

Contract-to-Hire

This role offers customer support professionals the ability to work alongside one nation's leading private aviation companies!

Benefits of this Role:

• Exciting industry - How many people does the average person know that works with a private airline?

• STABILITY - This company both suffered ZERO layoffs throughout the pandemic and in fact grew!!

• Long term opportunity - While this starts on a contract basis, this is NOT to fill one project. They want people to start a career here and LOVE to promote from within!

• Chance to Learn - They hire just as much based on the person! No airline industry experience needed! See qualifications below.

• Schedule - Once out of training, your work schedule will consist of four 10 hour shifts per week. Who couldn't use three days off per week

Qualifications:

• STRONG Customer Service Skills - Candidates should have 1-3 years of experience in a high end service industry. The company wants the red carpet rolled out for everyone and treated with VIP service!

• Communication skills - Both written and verbal communication skills. You will be interacting with clients both over the phone and via email regularly

• Computer Skills - Proficiency with Microsoft Office Suite Programs and standards office equipment. This role utilizes technology heavily!

• Attention to detail - Candidates need to have a strong attention to detail and ability to finish tasks to completion

• Nice to have - Associates degree or equivalent within the service and/or hospitality field is preferred but not required

Job Overview:

• Provide world-class service during every interaction with the clientele

• Effective listening skills for telephone conversations

• Professionally handle a high volume of incoming calls and E-mails

• Schedule travel and other accommodations based on individual needs

• Proactively communicate any changes, delays or other potential disservice concerns

• Respond quickly to any questions/inquires pertaining to scheduled trips, status of trips etc.

• Provide daily quality control of all trip details

• Work closely with operations/internal departments to resolve conflicts and serve as an owner advocate when appropriate

• Ability to understand contract terminology

Work Environment:

• This role will require schedule flexibility from all candidates

• ON SITE Training - Training will take place FULLY ON SITE Monday - Friday 9:00 am - 5:00 pm

• Post Training - Flexibility will be key for this team as shifts will be assigned and can start as early as 6:00 am or go as late as 9:00 pm

• This company does operate off of four 10 hour shifts too. They will either go from Sunday - Wednesday or Wednesday - Saturday

• Any days worked on Tuesday, Wednesday, or Thursday will have an ON SITE requirement

  About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.