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Advocates Certified Medical Assistant in Whitinsville, Massachusetts


Family Continuity is rapidly expanding its energetic workforce to lead fast paced, innovative clinical programming in our six different sites throughout Northeast, Southeast and Central Massachusetts . Our mission for over 35 years is to inspire individuals and families to achieve overall wellness through counseling, support, education, and making connections to the community.

Family Continuity is looking for a Medical Assistant to provide administrative support to the medical team.

Minimum Education Required

High School Diploma/GED


  • Welcomes members by greeting them, in person or on the telephone; answering or referring inquiries.

  • Verifies member information by interviewing patient; reviewing and/or recording medical history; taking vital signs; confirming purpose of visit.

  • Educates members by providing medication and diet information and instructions; answering questions.

  • Completes records by recording patient examination, treatment, and test results.

  • Generates revenues by recording billing information of services rendered; completing insurance forms; responding to insurance and other third-party inquiries.

  • Deliver accurate written messages to the medical team.

  • Manage lab reports by flagging urgent findings and filing routine findings in the medical record.

  • Manage requests for medication refill per policy. Obtain authorizations and submit to pharmacies.

  • Maintains safe, secure, and healthy work environment by following, and enforcing standards and procedures; complying with legal regulations.

  • Maintains patient confidence and protects operations by keeping patient care information confidential.

Diversity is about different opinions, divergent ideas, and deviations into how we overcome our challenges and really address the needs of our community. We actively seek candidates from diverse backgrounds including women, communities of color, the LGBTQ community, and people with disabilities. Family Continuity considers lived experience (personal or familial) with the mental health system a valuable asset.


  • High School Diploma and current/pending certification as a medical assistant, or one year of experience as medical assistant

  • Ability to write routine reports and correspondence

  • Strongly prefer that a candidate will have a demonstrated understanding of and competence in serving culturally diverse populations

  • Proficient computer skills

  • Excellent customer services and communication skills

  • Ability to read and speak English, bilingual preferred

  • Commitment to Family Continuity’s mission and values

  • Must have valid driver’s license and access to auto, and proper auto insurance coverage

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Job Locations US-MA-Whitinsville

Minimum Education Required High School Diploma/GED

Job ID 2023-9775

Organization Family Continuity

Type Regular Full-Time

Number of Hours Per Week 40

Business Unit Behavioral Health