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Friendly's Ice Cream, LLC Customer Service & Sales Coordinator Rep in Wilbraham, Massachusetts

Requisition ID 2021-18514 Category Customer Service Education High School or Equivalent Relocation Assistance No Job Type Full-Time Overview Our Friendly's, Wilbraham, MA Manufacturing facility is collecting applications of hardworking individuals for a Customer Service & Sales Coordinator opportunity. We offer competitive wages, affordable & comprehensive benefits, career growth opportunities, and much more! Applicants will be reviewed and considered based on the requirements of the role. This is a 1st shift opportunity based in our Wilbraham, MA Manufacturing Plant. Job Description & Requirements Interacts with customers via the phone. Provides information in response to inquiries about accounts, products, and services. Handles customer complaints, special orders, or returns in-store or via phone or mail. Answers customers' questions regarding product or service and operation or maintenance. Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping. Works independently to resolve customer service and routing issues as they arise. Places orders and coordinates order processing. Coordinates with Sales and Logistics regarding special deliveries. Develop knowledge of all products and customer files, follows through on communications with Sales as needed. Advises manager of problems as they relate to our customer?s needs. Collaborates with other departments to coordinate activities of individual departments to maintain a high level of customer service. Solves problems with desire to produce exceptional results. Perform related duties as required. Job Requirements: High School Diploma or equivalent. 6 months experence required. Proficiency in 10 Key Data Entry. Ability to handle multiple tasks simultaneously. Skill in organization, prioritization, and attention to detail. Proper customer service etiquette and follow-up. Resolve customer service and routing problems with minimal supervision. Prioritize and organize customer orders and maintain files. Communicate effectively, both verbally and in writing. Experience using Microsoft Office and other computer based applications. Excellent verbal/written communication skills. Able to maintain excellent attendance. Experience leading and following Company Policies, Safety/Security Policies Procedures. Strong team player with the ability to work across multiple functions. Must be able to pass all medical exams, drug and background checks (including criminal).