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Randstad US Customer Service in Wilmington, Massachusetts

Customer Service

job details:

  • location:Wilmington, MA

  • salary:$20 - $23 per hour

  • date posted:Tuesday, September 14, 2021

  • experience:Experienced

  • job type:Temporary

  • industry:General storage service

  • reference:AB_3751844

  • questions:david.hunt@randstadusa.com781-273-1472

job description

Customer Service

Are you a planning, communication, and customer service expert? Our North Shore client is looking for Call Center/Administrative Representatives to join the team. This person will take inbound and make outbound calls for a variety of customer and partner related issues. We are looking for someone with a great attitude, strong phone presence, and a passion for helping people.

Responsibilities

Maintains assigned customer accounts, which include, but not limited to, order processing, end of month inventory reconciliation reports/statements and inbound receipts. • Possesses a sense of urgency regarding customer shipments and issues; troubleshoots shipment issues in a timely manner. • Answers a high volume of calls in a fast paced work environment for all incoming phones within the Company. Directly assists customers or transfers calls to appropriate individuals. • Arranges for pick up requests, and provides shipping documents to customers. • Assists Warehouse employees with any problems/issues at time of delivery, shipments, etc

Skills

  • Customer Service

  • Call Center

  • Follow-up

  • Telephone Etiquette

  • Active Listening

  • Customer support

  • Customer Relationship Management

  • CUSTOMER ORDERS/SALES

  • Customer Relations

Education

  • No Degree Required

Qualifications

  • Years of experience: 2 years

  • Experience level:Experienced

Shift: First

Working hours: 8 AM - 4 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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