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Textron Director, Quality Assurance in Wilmington, Massachusetts

Director, Quality Assurance


Who We Are

Textron Systems is part of Textron, a $14 billion, multi-industry company employing 35,000 talented makers, thinkers, creators and doers worldwide. We make things that fly, hover, zoom and launch. Things that move people. Protect soldiers. Power industries. We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care and fuel systems.

About This Role

The Quality Assurance Director is an advanced technical resource in the principles and application of quality systems and compliance, responsible for developing goals, objectives and the organizations quality strategies. The role executes alignment of procedures, processes and resources related to the Quality Management System and helps drive Quality improvements and a proactive and preventive culture of quality. The scope of the quality department includes Program Quality engineering, Non destructive test lab, incoming and in process inspection, calibration and internal auditing in support of the entire Quality Management System.

We believe people should love what they do – in this role, you will be responsible for:


  • Develop overall culture for continuous improvement in Quality

  • Promote an “end to end” focus on Lean & Quality from our Suppliers, through our Manufacturing Processes, and ultimately to our ISC Internal and External customers

  • Ensure all ISO 9001/AS9100 processes are followed, audited and documented showing impartial evidence of compliance

  • Drive implementation of the Textron Systems Quality Management System (QMS)

  • Drive use of standardized lean & quality tools, share best practices, and benchmark world class companies to achieve a higher level of Operational Excellence.

  • Evaluate organizational design and recommend improvements to optimize resources

  • Plan, assign and direct work, provide promotional and salary recommendations, coach, train and develop talent, and address complaints and resolve personnel problems to establish and maintain employee performance standards.

  • Participate in due diligence activities for mergers, acquisitions, and divestitures

  • Develop and execute roadmap to achieve long-term Quality vision

  • Assure the requirements of our ISO 9001/AS9100, and other quality management systems, are maintained. Includes the quality reporting, corrective/preventive actions, Internal Auditing System and customer complaint tracking

  • Develop and execute Quality strategies in support of New Product Development (NPD) that satisfy near term demands of development programs and support long term vision of transitioning to a full rate production

  • Analyze data, identify areas of opportunity, and implement kaizen activities or corrective actions to address Quality problem areas / opportunities.

  • Communicate problem resolution to customers and senior management

  • Maintain the Quality score cards by Work Cell, Product Family and Supplier

  • Develop Quality Plans in support of Proposals and Awarded Programs

  • Manage Capital, Point of Control, and Expense budgets associated with Quality operations and improvements

  • Develop Quality Cost Bids for proposals as well as initial baseline budgets and estimates to completes for awarded programs

  • Manage direct and indirect budgets

  • Exercise timely effective Root Cause and Corrective Action Analysis


Required Skills:

  • Strong knowledge/experience in Aerospace best practices

  • Bachelor’s Degree in a discipline related to Supply Chain Management, Operations, Engineering, Science, or Mathematics.

  • Minimum 5 years’ experience in a Senior level, lean and/or quality leadership role preferably in a DOD or Aerospace Environment

  • Successful track record of Talent development

  • Ability to obtain and maintain a DoD Secret Clearance.

  • Six Sigma Green Belt, Black Belt certification preferred

  • Strong organizational and time management skills, close attention to detail, and be able to effectively handle multiple priorities

  • Strong computer skills, proficient with word processing, spreadsheet and presentation software, e-mail and meeting management software

  • Strong analytical skills and the ability to identify trends and establish proactive corrective actions. Must have demonstrated statistical analysis capabilities

  • Excellent verbal and written communications skills and be able to communicate effectively across all levels of the organization.

How We Care

At Textron Systems, our talented people make us successful. We promote an inclusive environment where we value individuality, differences, and unique perspectives.

Our Company is committed to offering employees opportunities to grow and develop. Our benefits and compensation packages are designed to help our talented employees excel and achieve their goals, so they can make a difference every day in and outside of the workplace. Below are just a few examples!

- Flexible Work Schedules

- Education Assistance

- Career Development & Training Opportunities

- Wellness Program (including Fitness Reimbursement)

- Medical, Dental, Vision & 401(K) with Company Funding

- Paid Parental Leave

Are you a Military Veteran?

Textron's products and services are trusted everyday by those who protect our country. We are dedicated to hiring these Veterans and aim to translate their skills to make an impact on our Company.

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

Applicants selected will be subject to a government security investigation and must meet eligibility requirements, including US Citizenship, for access to classified information.

Preference given to Veterans of the U. S. Armed Forces.

Recruiting Company: Textron Systems
Primary Location: US-Massachusetts-Wilmington
Job Function: Quality
Schedule: Full-time
Job Level: Manager with Direct Reports
Job Type: Experienced
Shift: First Shift
Job Posting: 07/08/2024, 12:00:00 AM
Job Number: 325612