Beth Israel Lahey Health Medical Assistant II in Wilmington, Massachusetts
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Day (United States of America)
Sign-on bonus available!
The Practice Assistant (or Medical Assistant) role is now eligible for a $1,500 sign on bonus. Important Details: Bonuses are paid out in $500 increments at 30 days, 6 months and at the 1 year anniversary. To be eligible, you must be a non-BILH employee or a previous eligible employee who returns to BILH after 1 year. Employee must be in good standing to receive the bonus at the time of payment. All bonuses are subject to applicable taxes. This program is subject to change at any point.
Under the general supervision of the designated supervisor (depending on the location) and in collaboration with a clinical overseer, where applicable, the Medical Assistant is responsible for assisting in the delivery of high quality and safe clinical care. S/he will assist with patient care and operational flow by providing guidance to other clinical team members and performing clerical and clinical duties as needed within the scope of their training and applicable to the kind of practice and patient population.
The MA II will perform all of the duties of a medical assistance as well as acting as a team lead resolving issues and triaging problems, an EPIC expert, a mentor/preceptor to other MAs as well as assisting the practice with special projects and additional quality initiatives. A Medical Assistant organizes work to enhance patient satisfaction and provider efficiency. S/he will collaborate with providers for daily needs/schedule coordination, by reviewing provider schedule and anticipating patient, provider and appointment needs at the time of the patient visit, keep visits running on time, communicate delays with patients, manage same-day schedule additions, ensure exam rooms are properly supplied and provide support for patient forms completion. The MA II is responsible for developing, following and sustaining all workflows, standard work, policies, and procedures.
The performance of the Medical Assistant in the delivery of empathetic and efficient care and service will have a direct impact on our overall patient satisfaction.
The Medical Assistant works in collaboration with the physician(s), other health care provider(s), other ambulatory support staff within the department and with other disciplines to deliver patient care and with the department’s leadership to improve the overall medical assisting operations.
Essential Duties & Responsibilities
• Advanced Epic Knowledge
o Acts as first point of contact for basic Epic related questions from Medical Assistants and Clinical Staff
o Assists with troubleshooting Epic related issues using documented best practices
• Acts as a first-level practice resource, or “go to” person, for day to day process questions and new practice initiatives
o Proactively problem solves basic issues with the ability to understand, listen, and solve or escalate any issues before they become more serious
o Accepts assignments/projects that maintain regulatory compliance
o Accepts assignments/projects that improve QI processes
• Precepts new Medical Assistants
o Facilitates orientation, including scheduling of orientation activities and tracking that specific orientation activities were completed
o Mentors and train new staff on practice policies and procedures
As a Medical Assistant II this position performs all functions and responsibilities as specified below as well as mentors and coaches other Medical Assistants to assist them in meeting Medical Assistant functions and performance expectations.
I. Clinical Considerations and Decision Making: Ways in which the MA comes to understand the problems, issues or concerns of patients/families, to attend to relevant/critical information and to respond in concerned and involved ways.
A. Accountable for providing safe patient care by demonstrating organizational skills that maintain and coordinate safe delivery of quality care for assigned patients/families.
B. Participates in a culturally competent plan of care that identifies patient problems, expected outcomes, and addresses preventative measures.
C. Delivers care that is specific to the age of the patient
D. Cares for patients as delegated by the provider, RN or LPN within scope of practice and competence.
E. Contributes information provided by the patient or family for the assessment of health status
F. Evaluates outcomes of interventions within their scope and follows directions on a modified plan of care
II. Collaborative Relationship: Collaborates, cooperates, and communicates with other health care personnel to ensure quality and continuity of care.
A. Establishes collaborative relationships with nurses, physicians, other colleagues, patients and families.
B. Participates in and supports the educational plan for patient and family.
III. Clinical Guidance: The MA, within the scope of his/her practice and department specific skills, is responsible for the nature and quality of care they provide for patients.
A. Demonstrates appropriate behavior by adhering to unit policies and procedures and practice guidelines specific to the setting.
B. Demonstrates the ability to provide and maintain patient safety in the environment of care
C. Demonstrates skills as a responsive and supportive team member.
D. Demonstrates ability to fulfill role in regulatory compliance and readiness.
Clinical/Direct patient care (The procedures performed may vary from practice to practice based on specialties, department's staffing model and/or patient population.)
• Greets, identifies, transports and/or escorts patients to exam room.
• Accurately obtains all elements of the MA rooming standards. Documents data in EHR. Reports findings as needed to provider. Using the Pended Order workflow, pends orders as needed for provider signature.
• Prepares patient for examination:
o Asks patient for and documents chief complaint, symptoms, and duration of symptoms in EHR
o Obtains history and reviews medication list. Asks patient if they need any medication refills and queues refills in EHR.
o Documents all drug and other allergies
o Documents smoking history
o Takes vital signs (Height, Weight, Blood Pressure, Pulse, Respiration, Temperature)
o Observes patient, documents and reports findings to provider.
o Alerts the provider when patient is ready and communicates pertinent clinical information
o Notifies provider of an abnormal vital signs, elevated pain scores or safety concerns.
• Assists the provider with the patient visit and care as required:
o Prepares special equipment, instruments and supplies as needed.
o Provides instructions to patient regarding any diagnostic test and procedure after they have been educated by the provider.
o Prepares and labels specimens obtained by the MA or the provider for transport based on the Labeling Policy. Tests specimens as necessary and according to proper procedure. Specimens may include, but not limited to:
Finger stick blood sugar tests
Stool for occult blood
Rapid strep testing
UCGs (pregnancy tests)
Urine for microalbumin
Assists with throat cultures, PAP smears, wound cultures, biopsies, and joint injections
o Performs electrocardiograms, spirometries, monofilament testing, vision and hearing testing according to departmental standards
o Assists with wound care
o Assists with other testing, in accordance with medical assistance training
o Assists provider with minor procedures
o Documents testing/results per practice protocol
o Administers immunizations based on written provider orders (as allowed by the practice license.)
o Administers injections based on written provider orders (as allowed by the practice license.)
o Follows department procedures related to access to non-controlled medications, such as IV solutions and vaccines, when granted access to these medications as part of the job functions.
o Performs Phlebotomy procedures (back up to phlebotomist) (drawing of blood, spinning of bloods)
• Clinical and Quality/Improvement Competency
o Meets expectations and maintains competencies of new hire orientation skills checklist, annual competency verification and participates in education programs provided.
o Is alert to Quality Improvement and CQI issues as well as to unsafe working conditions. Notifies manager of concerns. Participates in unit based QI activities and is familiar with unit measurement data.
Non-Clinical/Indirect patient care
• Pre-visit planning
o Organizes and prioritizes daily work to ensure patient needs are met and provider schedules run efficiently.
o Participates in huddles to anticipate, understand and address the daily needs of our patients and providers to ensure proper workflow
o Reviews patient records against quality measures and best practice indicators and advises providers of potential documentation and care gaps
o Prepares supportive documentation for scheduled appointments/procedures
Reviews record for completeness before appointment and update as appropriate
Inserts the required forms per procedure and department protocol
Follows up with patient or specialist to ensure patient care plans since last appointment were followed and results are available for physician review
o Confirms that lab and other ancillary tests are performed and results documented
• Post visit work
o Enters charges and reviews patient record for billing accuracy performing quality checks on ICD-10 and CPT codes and other related information in order to streamline the billing process per practice protocols.
o Assists the providers with work outside the visit related to managing a panel of patients.
o Partners with patient and family in supporting patients’ short and long term goals.
o Supports care coordination for identified patients across the continuum in collaboration with provider and community agencies
o Performs designated tasks related to tracking test results and may communicate normal lab and imaging test results, either written or verbally as directed by provider.
o Provides and reviews instructions to patient regarding any diagnostic test and procedures. Provides patient with written education materials and diagnostic prep as needed.
o Serves as a liaison with patients, families to physicians, case managers, 3rd party payers, et al.
o Reviews, manages and enters registry health data for identified patient populations
o Monitors patient progress by utilization of disease specific registries to proactively reach out to patients to meet their health care goals.
• Assists in the maintenance of the EMR
o Scans miscellaneous loose reports into the EMR
• Ensures exam rooms, supplies and equipment are maintained/stocked
o Prepares equipment and packages to be sent for sterilization following site protocol
o Maintains appropriate supplies and linen.
o Prepares orders for routine medical supplies. Monitors expiration dates and rotates inventory.
o Prepares, cleans and maintains equipment, addressing issues in a timely manner to ensure availability of equipment.
o Cleans and prepares the exam room and other patient areas between patients.
o Manages provider InBasket folders per department standards, including lab/test tracking and referrals.
o Reviews faxes, letters, forms, etc. and completes as much necessary information within scope before handing off to provider.
o Receives patient messages and reviews with provider.
• Administrative Support
o Provides back up or periodic administrative assistance to the practice as needed, including but not limited to
Answers provider phone calls and routes to appropriate person. Takes and documents clear messages, handles requests for information and researches issues.
Provides front desk coverage. Greets patients, registers patients verifying health insurance information, collects co-payments, etc.
Schedules patient appointments and collects pre-registration information, reviews and verifies eligibility of insurance.
Provides check out desk coverage. Schedules follow up appointments and/or provide information about recommended specialists. Schedules diagnostic and specialty appointments as ordered by the provider. Completes referrals and pre-authorizations per healthcare payer and practice protocols.
• Maintains strict adherence to the Lahey Health confidentiality policy.
• Incorporates the Lahey Health Guiding Principles, Mission Statement and goals into daily activities.
• Complies with all Lahey Health policies and clinical protocols.
• Complies with behavioral expectations of the department and Lahey Health.
• Demonstrates an understanding of the job description, performance expectations and competency assessment.
• Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to customer service standards.
• Participates in and successfully completes mandatory education
• Demonstrates a commitment to life-long learning.
• Completes various special projects and responsibilities as assigned to share the workload and/or to recognize experience and/or performance.
Education: Education: High School Diploma or equivalent required
Licensure, Certification, Registration:
Medical Assistant Certification (AAMA, CCMA, RMA, NCMA) required upon promotion and maintained
Achieve and maintain Basic Life Support (BLS) certification through American Heart Association.
Skills, Knowledge & Abilities:
Strong interpersonal and customer service skills required to communicate with patients, family members, physicians and other health care providers, as well as other colleagues. Knowledge of medical terminology. Must possess strong problem solving abilities and analytical skills to ensure patient’s needs are met and to optimize practice workflow. Must possess advanced computer skills to input and retrieve clinical information, as well as patient registration and appointment information. Utilizes critical thinking and good judgement in performance of tasks. Must possess good organizational skills and the ability to multitask and to prioritize daily assignments to ensure smooth work flow
Experience: Minimum of 3 years of relevant experience as a Medical Assistant
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.
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