Bill Dube Hyundai Service Advisor/Assistant Service Manager in Wilmington, Massachusetts
Bill Dube Hyundai is looking for an experianced service advisor but we are willing to train a canidate with the right skills.
Competitive pay based on individual performance. Base plus commision and bonus.
As our Service Consultant you are responsible for establishing rapport and trust with customers.
Complete a detailed vehicle walk-around with the customer.
Review open campaigns or recalls in dealer portal.
Review customers history and prior declined work.
Illustrate to customers the purpose of a “Vehicle Inspection Sheet” and inform them we will be in contact again with a status report shortly after our technician has reviewed their vehicle.
Documents vehicle problems by listening to customers describe them and by asking probing questions.
Clearly communicate the cost of each repair required (labor and parts combined). Establishing method of payment for repairs (customer pay, warranty, fleet, finance, etc.) with customers.
Contact fleet or insurance company for repair authorization and again for repair finalization (if applicable).
Properly documenting customer declined repairs, additionally review any past declines for discussion with customer on current visit. Educate customers with values and benefits of proper vehicle maintenance; i.e. reducing carbon footprint, improve fuel economy and extending the life of their vehicle.
Recommends additional maintenance and repair services to customers when appropriate.
Obtain customers authorization on each repair suggested prior to start of each job.
Maintains extensive contact with customers throughout the day, keeping customers informed with the status of their vehicle repair (i.e. 10:00, 2:00 & 4:00 updates).
Constantly communicates with Technicians to obtain information on required vehicle repairs.
Monitor their customers vehicle throughout the day ensuring repairs will be completed on or before the promised time.
At end of vehicle repair contact the customer and or arrange to have the shuttle pick up the customer
Greet the customer when they arrive to pick up their vehicle. Review the invoice with them; discuss any information or additional findings relevant to this service appointment. Book their next service appointment. Briefly reference the CSI
Sales & Marketing Ability
Collecting Diagnostic Information
Process Service Information
Organizing and Planning
Collaborate with Team Members
Knowledge of Product
What We Offer
Retirement plan (401K)
Employee purchase plan for vehicles and services
Short Term and Long Term Disability
Clear Communication Skills
Ability to Use "Positive Language"
Ability to "Read" Customers
A Calming Presence