Massachusetts Veterans Jobs

MassHire JobQuest Logo

Job Information

Charles River Laboratories Supervisor, Operations Support Services in Wilmington, Massachusetts

Supervisor, Operations Support Services

Req ID #: 200596


Wilmington, MA, US, 01887

For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

IMPORTANT: In order to be considered for this position,a resume/CV must be uploaded and submitted during the application process. Please make sure work history and education are added correctly.

Basic Summary

Responsible for oversight of equipment and inventory used in cGMP testing in accordance with standard operating procedures (SOPs). Responsible for processing site purchase orders for goods receipts and vendor services. Provide daily supervision of personnel to ensure operations support in the areas of autoclaving, cage washing, utility monitoring and waste stream management.


  • Manage equipment maintenance program by through coordination with departmental management, Facilities Management Services (FMS) and vendors.

  • Maintain electronic documentation in Maximo, including generation and distribution of work orders, completion of work orders and updates to the Maximo system.

  • Responsible for review of validation protocols and reports, calibration, and certification documents, collaborating with vendors and FMS as needed.

  • Manage receipt of packing slips for items delivered to verify product ordered and facilitate release of materials to operations.

  • Manage effective communication to ensure resources are available to efficiently un-pack and store components in a timely manner.

  • Manage effective communication regarding discrepancies and damaged products received to ensure replacement or credit.

  • Review and create SOPs and product specifications in cooperation with operational leads.

  • Write responses for client and agency observations and create deviations and effective corrective and preventative actions (CAPA) to support investigations for the support services areas (autoclave, cabinet washer and inventory).

  • Ensure proper inventory practices are maintained and that established inventory levels keep pace to ensure business continuity.

  • Assist in the coordination and scheduling of activities within the department through hands-on technical support, delegation of responsibility and/or authority to departmental subordinates to ensure timely materials delivery to internal clients, environmental waste stream efforts are executed safely, and receipt processes are efficient and accurate.

  • Ensure the department equipment is maintained and in good working order.

  • Oversee daily operational activities and supervise laboratory operations technicians to ensure time management is optimized and equipment performance is maintained.

  • Review cGMP documentation for equipment documentation generated by staff.

  • Utilize electronic management systems (Maximo, Vaisala, Trackwise, Pilgrim, etc.)

  • Responsible for personnel management activities such as: scheduling, personnel actions (hiring, promotions, transfers, etc.), training and development, providing regular direction and feedback on performance, disciplinary actions and preparing and delivering annual performance and salary reviews.

  • Recommend short range operating objectives, organizational structure, staffing requirements and succession plans.

  • As required, oversee maintenance of training records for laboratory operations staff

  • Support the policy of equal employment opportunity through affirmative action in personnel actions.

  • Ensure adherence to pertinent regulatory requirements and to departmental policies, practices, and procedures (SOPs, safety procedures and biosafety protocols).

  • Perform all duties as assigned.

Minimum Qualifications

  • Education: High school diploma or General Education Degree (G.E.D.) required. Associate degree (AA/AS.) or equivalent in a related field preferred.

  • Experience: Previous equipment and material management experience is required; experience handling hazardous materials preferred. Previous supervisory experience preferred.

  • An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.

  • Certification/Licensure: Valid Driver's license required

  • Other: Must have knowledge of IATA and shipping regulations; excellent organizational skills and the ability to manage multiple priorities; computer literacy with database and word processing skills; the ability to interact appropriately with all levels of staff; attention to detail; spreadsheet and advanced mathematics skills.


  • While performing the duties of this job, the employee is regularly required to talk, hear and use hands to finger, handle, or feel objects, tools, or controls.

  • The employee frequently is required to stand, walk, sit, reach with hands and arms, and work/type at a computer, use features to scan, print and fax.

  • The employee is occasionally required to stoop, kneel, crouch, or crawl, and lift and/or move up to 50 pounds.

  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

  • Employee will be required to work in refrigerated and freezer-controlled temperature walk-in units


  • While performing the duties of this job, the employee occasionally works in wet and/or humid conditions, around vehicle fumes or airborne particles, near toxic or caustic chemicals, and biological waste.

  • The noise level in the work environment is usually low to moderate.

  • May be exposed to weather and elements when working on loading dock.

    IMPORTANT: A resume is required to be considered for this position.If you have not uploaded your resume in your candidate profile, please return to upload field and attach your resume/CV.

    Vaccine Mandate

Charles River is a U.S. Federal Contractor. As a result, we must follow the Presidential Executive Order to mandate vaccinations, and ensure our employees are fully vaccinated against COVID-19. Our main priority is the wellbeing, health, and safety of our people. We require proof of vaccination from all employees.

Anyone with requests for disability-related and/or religious exemptions should contact Talent Acquisition ( so that information can be provided about the accommodation process at Charles River.

About Biologics Testing Solutions

With more than 50 years of experience and proven regulatory expertise, the Charles River Biologics group can address challenging projects for biotechnology and pharmaceutical companies worldwide. Offering a variety of services such as contamination and impurity testing, protein characterization, bioassays, viral clearance studies and stability and lot release programs, we support clients throughout the biologic development cycle, from the establishment and characterization of cell banks through preclinical and clinical studies to marketed products. Whether clients need stand-alone services, a unique package of testing, or insourced support, our Biologics group can create a custom solution to suit their needs. Each year more than 20,000 biologic testing reports are sent each and over 200 licenses products are supported by our biologics testing solutions team.

About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of 86% of the drugs approved by the FDA in 2021.

Equal Employment Opportunity

Charles River Laboratories is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.

For more information, please visit