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State of Massachusetts MA Veterans Memorial Cemetery Manager - Winchendon in Winchendon, Massachusetts

The Cemetery Manager conducts services for Commonwealth Veterans (fallen heroes) and their eligible family members and provides administrative oversight and support for the office; is responsible for overseeing and verifying office procedures are followed by office staff by Standard Operating Procedures (SOP) and the standards set forth by the Veterans Administration (VA) & the National Cemeteries Association (NCA); will have direct supervision of Program Coordinator I positions, who have oversight of the Park Foreman 1 & II positions. This position may supervise other positions as assigned. _RESPONSIBILITIES_: * Responsible for ensuring operations at the Cemetery meet MVMC and NCA Standards per SOP, immediately acting on issues if necessary, using sound judgment, and notifying the Director of any issues or discrepancies that do not meet MVMC or NCA standards or that deviate from SOP. Upkeep SOP as necessary and conduct periodic reviews of content. * Conducts chapel services in a dignified and professional manner, with the appropriate formal dress as established in the employee dress code per Massachusetts Veterans’ Memorial Cemeteries Standard Operating Procedures Guide (SOP). * Ensuring laws and policies concerning eligibility and residency enacted by the VA, NCA, DVS, and Director of MVMC are followed for each interment and service and that records are properly safeguarded by the above and state and federal laws. * Inform Funeral Directors or the Next of Kin of the status of applications, if more information is needed, if the application has a discrepancy, ambiguity, or is missing key information, and how the issue will be resolved per SOP. * Coordinate Military Honor Guard for the family arranged services. * Answering phones and assisting visitors with questions regarding policies, procedures, directions, grave locations, and proper scheduling of services, services being scheduled at the appropriate times based on the internment type, ensuring only eligible persons are scheduled, that the scheduled burials have had paperwork submitted per SOP; that information is entered into the Burial Operations Scheduling System (BOSS) accurately, and that the daily schedule for the following day is ready on time per SOP. * Provide Funeral Home Directors of the next of kin in seeking discharge information through the Military Records Online (MRO) database or requesting service verification through the NCA Scheduling Office per SOP. * Ensuring files are verified for accuracy before conducting chapel services to ensure documentation is complete and accurate. * Ensuring procedures in the SOP are followed during services including the carillon tower bells ringing at the arrival of a procession, grounds staff assisting with large processions parking safely, and volunteers in the chapel following proper protocol and procedures. * Review files to ensure the paperwork is accurate and complete immediately after the interment and that markers will be ordered promptly. * Inputting or creating records into BOSS: new or updated files, inscriptions forms, casket tags, envelopes, surveys, and documents checklists and assembling temporary markers. * Reviewing or updating paperwork as needed to complete files including signing, copying, and mailing burial permits, thereby ensuring decedent files are filed appropriately and contain all required information in them per SOP. * Review the VA Plot Allowance form to confirm all Veteran interments listed in the month are accurate and it is submitted to DVS in Boston at end of the month. * Maintaining an appropriate inventory of burial flags and resupply as necessary. * Ensuring the processing of donation checks and drafting, signing, copying, and mailing donation thank-you letters. * Submitting IT service request tickets for office-related technical issues. * Informing Director of Cemeteries, DVS Human Resources and/or the Finance Office of any violations of VA, NCA, DVS, or MVMC policies or damage to grounds, and buildings. * Ensuring staff follows Massachusetts Veterans Memorial Cemeteries Standard Operating Policies and Procedures manual including review of the suggestion box and visitors log, security of facilities and equipment, validating cleaning schedules have been completed. * Notify cemetery staff of any US flag half-staff announcements issued by the Governor, * Use the state-issued phone to check the Funeral Director mailbox on Saturdays or holidays; reserve times for Funeral Directors on the schedule; transfer scheduled services into the schedule book and complete the Initial Contact Form and Schedule Log Form with follow up as needed. * Respond to emergency issues arising after regular working hours, including calls from the alarm company. * Provide coverage for office staff absent due to illness, vacation, training, or any other reason. *QUALIFICATIONS REQUIRED AT HIRE*: * Professionalism and maturity. * Must be able to perform multiple tasks in an organized, efficient, and timely manner. * Knowledge of the principles and practices of management including planning, organizing, directing, motivating, and decision making. * Interpersonal skills and the ability to lead. * Basic knowledge of MS Office applications (Word, Excel, Access) _QUALIFICATIONS ACQUIRED ON THE JOB_: * Knowledge of military affairs and protocol. * Ability to ensure reports are submitted as required (Monthly, Quarterly, Annually) to Director. * Knowledge of Veterans’ cemetery policies and procedures. * Understanding of how statutes, regulations, and policies ensure standardized and consistent services. /_About the Department of Veterans' Services_:/ The mission of the Department of Veterans’ Services is to advocate on behalf of all the Commonwealth’s veterans and provide them with quality support services and to direct an emergency financial assistance program for those veterans and their dependents who are in need. _TOTAL COMPENSATION_: As an employee of the Commonwealth of Massachusetts you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve - but it is more than a paycheck. The State's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including: * 75% state paid medical insurance premium * Reasonable Dental and Vision Plans * Flexible Spending Account and Dependent Care Assistance programs * Low cost basic and optional life insurance * Retirement Savings: State Employees' Pension and a Deferred Compensation 457(b) plan * 12 paid holidays per year and competitive Sick, Vacation and Personal Time * Tuition Benefit for employee and spouse at state colleges and universities * Long-Term Disability and Extended Illness program participation options * Incentive-based Wellness Programs * Professional Development and Continuing Education opportunities * Qualified Employer for Public Service Student Loan Forgiveness Program _Pre-Offer Process_: A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori. Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines. Education and license/certification information provided the selected candidate(s) is subject to the Massachusetts Public Records law and may be published on the Commonwealth's website. If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form For questions regarding this requisition, please contact Executive Office of Health and Human Services Human Resources at 1 (800) 510-4122 Ext. #2. Applicants should submit a _cover letter_ and _resume_ for the MA Veterans Memorial Cemetery Manager - Winchendon requisition. First consideration will be given to those applicants that apply within the first 14 days. * Applicants must have at least (A) five years of full-time, or equivalent part-time, professional, administrative, supervisory or managerial experience in business administration, business management, public administration, financial management, or professional experience in a particular specialty (i.e. scientific, professional, or technical), and (B) of which three years must have been in a supervisory or managerial capacity, or (C) any equivalent combination of the required experience and the substitutions below. Incumbents may be required to have a current and valid motor vehicle driver’s license at a class level specific to assignment. Substitutions: I. A Bachelor's or higher degree with a major in business administration, business management, public administration, financial management, or degree related directly to the specialty may be substituted for one year of the required (A) experience. II. A Graduate or higher degree with a major in business administration, business management, public administration, financial management, or degree related directly to the specialty may be substituted for two years of the required (A) experience. *Executive Order #595:As a condition of employment, successful applicants will be required to have received COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption. An Equal Opportunity/Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. Job: Administrative Services* *Organization: Department of Veterans Services *Title: *MA Veterans Memorial Cemetery Manager - Winchendon Location: Massachusetts-Winchendon- 111 Glenallen St Requisition ID: 220005MV

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