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Beth Israel Lahey Health Patient Registrar in Winchester, Massachusetts

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:


Scheduled Hours:


Work Shift:

Day (United States of America)

Contributes to the Hospital's mission by welcoming and registering patients in an efficient and empathetic manner. This administrative/customer service staff position may be the first face of the organization when a patient visits and can have a dramatic impact on making individuals feel welcomed and ease their anxiety by starting their hospital visit professionally. In addition this position impacts patient safety and clinical care by ensuring the patient identifiers are correct and on reimbursement by collecting accurate insurance information and co-pays.

Job Description:


Week 1

  • Monday, Tuesday and Saturday: 7:00AM to 3:30 PM at Winchester Hospital

Week 2

  • Sunday, Thursday and Friday:7:00AM to 3:30 PM at Winchester Hospital


Required: *High School Diploma or equivalent

*Some clerical experience or experience in a healthcare setting

*One year of completed college may be considered in lieu of relevant experience. Preferred:

*One year of admitting or billing experience


Strong customer service/relations skills

Ability to work independently with minimal supervision

Greets patients and others in a timely manner that is respectful and empathetic. Answers the phone in the same manner.

Interviews patients or designees to accurately and comprehensively collect patient demographic and insurance information and enters into the hospital’s informational system. For existing patients, verifies patient identifier to ensure the correct medical record is retrieved.

Researches patient insurance plan using Web software and verifies insurance eligibility

Collects co-payments when appropriate and required.

Answers common, non-clinical questions and escalates questions as appropriate.

Distributes registration paperwork, based on department/location procedures.

Places ID bands on patients per procedure.

Explains Health Care Proxy information, answering questions and assisting patients in completing the forms if necessary.

At the direction of the Patient Placement Supervisor or the Clinical Supervisor, assigns patients to open beds.

Acts as a liaison between the floors and the assigning supervisor when there is difficulty in assigning the patient to the intended floor.

FLSA Status:


As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more ( about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled