Massachusetts Veterans Jobs

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:

Regular

Scheduled Hours:

8

Work Shift:

Day (United States of America)

Contributes to the Hospital’s mission by providing clerical support to the radiology department, keeping the patient care team informed by maintaining accurate and timely electronic medical records and greeting and helping patients and their family members and performing administrative duties to assist the department. This administrative support position will have an impact on patient care and patient and family member satisfaction by fielding requests and information to the patient care team and family members, providing the administrative support to ensure expedient patient throughput and acting as a central resource of the patient medical record.

Job Description:

Consistent with the PROMISE principles and inherent in a hospital environment, employees must be flexible in meeting patients’ and the Hospital’s needs. While the list below describes the primary functions of this job, all employees at Winchester Hospital need to recognize that an essential element of their job is the ability to respond to unanticipated and/or changing situations. This may result in assuming responsibilities or tasks which are not on this list.

As part of the Winchester Hospital team, this position:

• Greets patients and others timely and in a manner that is respectful and empathetic.

• Answers common, non-clinical/complex questions and escalates questions as appropriate. Provides general information regarding the Hospital.

• Directs individuals to their desired location, which may involve looking up information such as patient appointments and reviewing the computer system to assess the appropriate location. Provides verbal as well as written directions throughout the facility(ies).

• Confirms patients scheduled appointments as needed.

• Disseminates information to waiting patients and family members/friends as directed by clinical staff and/or as allowed by department procedures.

• Makes rounds throughout the waiting area, providing non-clinical comfort measures to patients and their family members, such as blankets, beverages, ice, etc.

• Seeks direction from clinical staff when appropriate.

• Answers patient, family members and other visitors’ questions about wait times and delays and the reason for delays without jeopardizing confidentiality.

• Is empathetic to patients and the families, being sensitive to their emotional, cultural and spiritual needs.

• When appropriate takes service recovery measures to both patients and their family members. Informs the nurse/providers of potential service recovery issues.

• Provides wheelchair assistance for patients as requested.

• Coordinates patient transportation requirements as needed. Provides assistance with the telephone as necessary. Maintains current listings for local taxis and other transportation services.

• Communicates to appropriate department/individuals when patient/visitor has arrived.

• Provides telephone coverage, receiving and transferring calls as appropriate.

• Enters patient demographic and other pertinent information into the system as directed and/or performs other basic data entry functions.

• Handles various imaging-related documentation including but not limited to labels, requisitions, orders, daily reports, logs, and PACS as required by site.

• Performs other administrative functions as needed to ensure the department runs smoothly, efficiently and seamlessly to the patients, which may include functions such as:

• Referencing data from a database or computer system and documents and/or communicates as appropriate

• Collecting specific information from patients and others

• Sorting and distributing mail

• Sorting and filing records and files

• Scanning and faxing documents

• Coping and collating materials

• Pulling records and files

• Inputting specific data in limited fields

• Cleaning out and organizing storage areas and filing cabinets

• Packing files and documenting contents for long term storage

• Provides non-clinical assistance to the staff to improve patient satisfaction, increase patient flow and improve the overall operations of the department.

QUALIFICATIONS

Education:

Required : High School Diploma or equivalent

Experience:

Preferred: At least one year experience in similar position in a patient care setting.

Other Skills/Knowledge

Required:

• For safety and quality reasons, must be able to read, write and communicate effectively in English with patients, visitors and fellow members of the hospital team.

• Excellent customer service and communication skills.

• Keyboard skills

LICENSES, REGISTRATIONS, CERTIFICATIONS: N/A

LIFE SUPPORT CERTIFICATION REQUIRED: N/A

POPULATION SPECIFIC REQUIREMENTS : N/A

OTHER JOB REQUIREMENTS:

• On-call Requirement: N/A

• Schedule Requirements: Based on department needs

• Travel Requirements: N/A

REPORTING RELATIONSHIPS:

• Reporting relationship may vary based on the department, generally reports to the department manager.

• Not responsible for supervising the work of others.

FLSA Status:

Non-Exempt

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled