Massachusetts Veterans Jobs

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:

Regular

Scheduled Hours:

32

Work Shift:

Rotating (United States of America)

Contributes to the Hospital’s mission by collaborating with the patient care leaders to ensure adequate and appropriate staffing levels for all shifts. This administrative staff position will have an impact on patient care and the patient experience by striving to provide appropriate staff to meet our patient care needs. This position also impacts our fiscal stability by selecting and scheduling staff in a way that is fiscally responsible, minimizing overtime whenever possible. Staff satisfaction is also influenced by this position’s efforts to meet the staffing needs in a way that is fair and equitable to staff.

Job Description:

QUALIFICATIONS:

Hours: 32 hours every other weekend.

Education

Required: High School Diploma or equivalent

Preferred: Post High School course work or degree

Experience

Required: Excellent customer service experience

Preferred:

• Healthcare experience, clinical or administrative, preferably in a hospital

• Experience scheduling staff

Other Skills/Knowledge

Required:

• Ability to problem-solve to determine creative solutions and options.

• Ability to courteously and tactfully gather and exchange information with various recipients.

• Knowledge of basic medical terminology

• Ability to influence others in a team-oriented environment.

• Strong computer skills, including sending emails.

• For safety and quality reasons, one must be able to read, write, and communicate effectively in English with patients, visitors, and fellow hospital team members.

Preferred:

• Knowledge of Excel

As part of the Nursing Staffing Office team, this position:

• Monitors scheduled staff against patient census throughout the shift.

• Checks/answers call-in line to receive and communicate absences and offers to work where necessary.

• When a patient needs to indicate excess scheduled staff, and with approval from a nursing supervisor, calls staff to either cancel or place on recall. Attempts to place calls timely to avoid staff traveling to the hospital unnecessarily and incurring minimum call-in pay.

• When patient needs are indicated, we contact staff to ask them to adjust their schedules and/or take an open shift to meet our staffing needs.

• Contact units to communicate the need to float staff from one area to another based on patient care and staffing needs.

• Prioritizes which staff to contact based on protocols intended to maintain parity and minimize premium hours and overtime.

• Maintains awareness of staff hours scheduled and worked by the Mandatory Nurse Overtime policy.

• Collaborates with leaders regarding creative staffing solutions and requests for schedule changes, weighing daily/imminent needs with more long-term/weekly needs.Communicates staffing changes with units.

Communicates with the charge nurse on each shift regarding the staffing plan for the next shift.

• Assigns and posts notice of float staff assignments each shift, taking into account each employee’s skill set and competencies and continuity of care issues.

• Enters time changes, absences and other data in Active Staffer to assist Nurse Managers with scheduling/payroll administration.

• Monitors and keeps Nurse Managers and/or Clinical Supervisors abreast of staff approaching 16 consecutive hours worked, overtime, or ESP, so those individuals would be called off first if patient care needs allow.

Assists Nursing leaders in projecting staffing needs

• Retrieving and reviewing historically tracked census and staffing data and trends to assist in determining appropriate staffing needs.

Facilitates RN licensure compliance.

• Runs reports of licenses expected to expire within two weeks.

• Sends a notification to the staff of license status, reminding them of the necessity to renew the license before expiration. It also advises pertinent leaders of potential licensure compliance issues. Follows up daily until staff member complies. Escalates based on procedure.

• Produces badges. Collects replacement fee when appropriate.

• Produces and distributes various daily and weekly reports to units and nurse leaders.

• Maintains and enters data into Excel spreadsheets and generates Mandatory Nurse Overtime reports as needed.

Schedule Requirements: Business operations are from 5 a.m. to 11:30 p.m., seven days/week. Schedule rotation required to cover weekends, holidays, and all shifts if necessary

REPORTING RELATIONSHIPS:

• Reports to the Staffing Supervisor

• Not responsible for supervising the work of others.

FLSA Status:

Non-Exempt

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled